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Illustrator Graph bars disappearing when I change data

Contributor ,
Dec 06, 2021 Dec 06, 2021

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Lately, when I go back into my bar charts and change the data or column design, the columns or sometimes the entire chart disappears ... has anyone figured out how to fix this?

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Bug , Draw and design , Performance

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Community Expert ,
Dec 06, 2021 Dec 06, 2021

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Would you provide a screenshot for this?!

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Contributor ,
Dec 06, 2021 Dec 06, 2021

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A screenshot doesnt really tell much ... literally the before contains the graph, and when I changed data - the entire chart disappeared 

Screen Shot 2021-12-06 at 6.44.34 PM.pngScreen Shot 2021-12-06 at 6.44.48 PM.png

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Contributor ,
Dec 06, 2021 Dec 06, 2021

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for more context ... it still appears in the layer panel its just invisible on the page

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Community Expert ,
Dec 06, 2021 Dec 06, 2021

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What method did you use to add your values onto your bars. and have you affected or added to the chart group in any way? The fact that you mention it still "previews" in your layer means it's still there somewhere, but maybe waaaay off outside your artboard??

 

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Contributor ,
Dec 06, 2021 Dec 06, 2021

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I created column designs and assigned them to the bars.

That is really weird!! why would it move the chart that far off my artboard??

There have been other times when i've created a new chart, just one group of the chart disappears ... I cant recreate the issue to see if its moving those bars too ... any thoughts on that?

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Community Expert ,
Dec 06, 2021 Dec 06, 2021

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If you move the chart with the direct selection the it moves the parts not the chart, editing the values may move the chart to te original placement where the charts origin is. Could this be the issue?

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Contributor ,
Dec 07, 2021 Dec 07, 2021

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I could definitely see the program glitching like that. I use the 'rearrange all' function to move my artboards around, wonder if the program gets confused. 

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Community Expert ,
Dec 06, 2021 Dec 06, 2021

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What do the outlines look like (cmd/ctrl-Y)

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Contributor ,
Dec 07, 2021 Dec 07, 2021

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I've checked that, nothing hidden, when its the whole chart its definitely moving way out from the artboard (super annoying when I need it positioned on the artboard exact) ... If I can reproduce the issue where just one group disappears, I'll look around and see if they are moving off as well ... 

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Explorer ,
May 17, 2024 May 17, 2024

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I know this is old, but I have the exact same problem.

 

 

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Adobe Employee ,
May 18, 2024 May 18, 2024

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Hello @meh67,

Sorry to hear about your experience. Would you mind sharing some more details, like the exact version of the OS/Illustrator, the exact details of your workflow, a public link to a sample file after uploading it to Dropbox/Google Drive/etc., and a screen recording of the problem (https://adobe.ly/4bqHsBI), so we can investigate this further?


Looking forward to hearing from you.

 

Thanks,

Anubhav

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Explorer ,
May 18, 2024 May 18, 2024

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I signed a disclosure to work on this project, so I cant share anything unfortunately. Its probably a gray area that I even shared the small screen shots, but since they dont divulge anything specific I figure it was ok.  I will say that I found the bar chart after it "disappeared" - for some reason it ends up way over at the bottom under one of the other artboards - so I am able to find it, and drag it back. Therefore its not disappearing - its moving on its own to what I can only figure is a random location.  Its just annoying at this point. 

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Adobe Employee ,
Jun 17, 2024 Jun 17, 2024

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LATEST
Apologies for the delayed response, @meh67. I hope the issue has been resolved. If not, please feel free to DM me. I would be happy to assist.

Best,
Anshul Saini

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