Illustrator Image Trace not working

[josev6192948]

Hi everyone!

I recntly updated my Ai to V 27.6.1. After updating I tried to:

Object > Image Trace > Create and Expand.

However, the program isn't doing it like it used to. Now I am getting a bunch of lines rather than a clean shape. What setting do I have wrong? What do I need to fix?

I uploaded files for everyone to see what I mean.

Thank you all for your help in advanced! 

[John T Smith]

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum

[josev6192948]

Sorry, this is the very first time I post on here. Will do next time. 

[creative_curiosity1549 · Accepted solution]

Download the old version and use it for tracing.

Image tracing currently is broken.

[josev6192948]

Thank you so much for letting me know! I appreciate you.

[ArtFuzion]

When will this be up and running again?

[creative_curiosity1549]

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@ArtFuzion  schrieb:

When will this be up and running again?

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This is a public forum with 95% of people being not even staff. 

So most people can't tell. Those that could perhaps tell, aren't allowed to.

[ArtFuzion]

Thanks for the reply Monika!

Come on Adobe! Admit your mistakes and let us know when you'll have the issue resolved! If there's anything worse than an issue it's an issue that no one is allowed to talk about!

In the meantime I'll probably try to figure out how to download an older version of Illustrator...

[creative_curiosity1549]

Come on Adobe! 

By @ArtFuzion

You are not talking to Adobe in this forum. No company will talk about things that are beind developed.

[Ton Frederiks]

You can go back to a previous version like 27.5 or earlier

In the CC app go to Apps > All Apps

Next to Illustrator you will see 3 dots

Click and select Other Versions

You can Uninstall Illustrator and install the previous version or leave the current Illustrator installed and install an additional previous version.

[ArtFuzion]

Thanks Ton! I didn't know it's that easy! Your advice was timely, practical, and worked like a charm!

[Ton Frederiks]

Good to hear that helped.