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Kellie306910663puu
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June 24, 2023
Answered

illustrator install fail due to older version uninstall not working

  • June 24, 2023
  • 2 replies
  • 324 views

Hi there, 

I have downloaded the new version of illustrator but when i double click on the installer (on Mac laptop), it doesn't open/run properly. I tried deinstalling the older version (2014) that carried across when i loaded my old backup onto my new laptop. But i get error messages saying the following:

 

I also deleted the Adobe files from my applications folder to trash, then emptied trash. I didn't realise that this would stop me from being able to deinstall the old apps?

I would be most grateful for any tips.

Thankyou!

This topic has been closed for replies.
Correct answer Ton Frederiks

Yes, older version do not run on newer Mac systems.

You may want to try the cleaner tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

2 replies

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
June 24, 2023

Never manually drag apps to trash to delete on Mac. Use the uninstallers, there are items in your library & preferences folders that need to be deleted.

You can also use Adobe Cloud instead to uninstall versions.

 

 

What version of OS & Illustrator are you using? Make sure they are compatible with each other.

Illustrator system requirements | earlier releases

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity ExpertCorrect answer
    Community Expert
    June 24, 2023

    Yes, older version do not run on newer Mac systems.

    You may want to try the cleaner tool:

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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