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zihrlak34685160
Participating Frequently
January 19, 2019
Answered

Illustrator is completely unusable on a fresh macOS Mojave install + new MacBook

  • January 19, 2019
  • 3 replies
  • 2359 views

I have installed the latest Illustrator 23.0.1 on a fresh macOS Mojave on a 2018 MacBook Pro, and Illustrator fails even with the most basic functionality, the Selection Tool.

The program is unusable (literally), because an object cannot be selected without moving the object to new or random location after a random delay.

When I select an object with the Selection Tool:

A) IF I SELECT AN OBJECT AND THEN MOVE THE MOUSE

  • there is a delay of between 1 and 2 seconds
  • after 2 seconds the selected object jumps to some position related to my cursor

*or*

  • after 2 seconds the selected object jumps to a random location somewhere on the canvas, unrelated my cursor

B) IF I SELECT AN OBJECT, AND THEN DO NOT MOVE THE MOUSE AT ALL

  • The beach ball starts spinning
  • CPU usage goes to maximum
  • there is a delay of 4-6 seconds
  • after 4-6 seconds, the object is selected

I am unable to do anything at all in the program. Most of the user interface is fully working, but the (V) tool fails.

I cannot believe Adobe charges a monthly for Illustrator. My mind is blown by this and I'm not sure how this program can be taken seriously because it is lower quality than the freeware available online. This is a large commercial codebase, you would never expect such low quality and such obvious bugs at that level. Are you even kidding Adobe? How can you charge monthly for this? This is the worst Vector program I have ever used, you haven't even managed to get past the first steps of a working Selection Tool / V key?

I am not having any problems with any other apps installed from any other companies. All the vector programs work perfectly. It's only Adobe.

      This topic has been closed for replies.
      Correct answer Srishti Bali

      Srishti,

      The objects are jumping around before loading or saving any file. All I have to do is create a new document and draw a box and try to select it.

      All permissions for Preferences and Application Support are correct with Read/Write for the user, and running as root did not help.


      Hi there,

      Looks like we need to troubleshoot this issue on the system level. Please go here: https://helpx.adobe.com/contact/support.html and initiate chat.

      In case you face any issue while initiating the chat, please refer to this: https://indd.adobe.com/view/71f09a02-3841-4249-b701-14276522cf0e

      Regards,

      Srishti

      3 replies

      C
      caraj49087371
      Participant
      January 23, 2019

      Does this have anything to do with this?

      32-bit app compatibility with macOS High Sierra 10.13.4 and later - Apple Support

      Daniel E Lane
      Daniel E Lane
      Inspiring
      January 20, 2019

      1. It's a Macook, not a MacBook Pro?

      2. How much RAM do you have installed?

      3. Have you done all of the updates to your OS?

      4. Did you do OS updates before or after installing Illustrator?

      There seems to be some major issues with Mojave for many Adobe products. And its actually something messed up with Mojave and not the Adobe products. If you did your updates to the OS after installing Illustrator, you might want to uninstall illustrator, check you OS updates for any more of them, then reinstall Illustrator. Its seeming to have issues with the order things are done with Illustrator and Photoshop and Lightroom. (not sure about other applications at the moment...)

      Z
      zihrlak34685160Author
      Participating Frequently
      January 20, 2019

      Daniel,

      1. MacBook Pro

      2. 16 GB of RAM

      3. macOS has been updated to the latest version of Mojave 10.14.2

      4. All macOS updates were performed before installing any Adobe software

      Monika,

      The Chrome makes no difference. Illustrator has the same behavior after a reboot of macOS with no programs running.

      Srishti Bali
      Community Manager
      Srishti BaliCommunity ManagerCorrect answer
      Community Manager
      January 22, 2019

      Srishti,

      The objects are jumping around before loading or saving any file. All I have to do is create a new document and draw a box and try to select it.

      All permissions for Preferences and Application Support are correct with Read/Write for the user, and running as root did not help.


      Hi there,

      Looks like we need to troubleshoot this issue on the system level. Please go here: https://helpx.adobe.com/contact/support.html and initiate chat.

      In case you face any issue while initiating the chat, please refer to this: https://indd.adobe.com/view/71f09a02-3841-4249-b701-14276522cf0e

      Regards,

      Srishti

      Z
      zihrlak34685160Author
      Participating Frequently
      January 20, 2019

      Facts

      • I installed 40 apps/programs on the new macOS setup.
      • 39 programs from different companies worked successfully without issue.
      • Adobe Illustrator has the highest cost of ownership of any of the 40 programs.
      • Adobe was the only company that failed.
      • I have a deadline and I require vector work to be completed by this deadline.
      • I was prepared to purchase "Adobe Products"
      • I tried the "Adobe Products"
      • The deadline is non-optional, therefore I cannot wait for a reply from Adobe to make "Adobe Products" functional.
      • Because Adobe Illustrator was unable to function, I am now using 2 competitor's products instead.
      • Both products are allowing me to get my job done. I have purchased one of them.
        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        January 20, 2019

        Please try and turn off the Mac OS dictation feature

        Z
        zihrlak34685160Author
        Participating Frequently
        January 20, 2019

        I disabled macOS Dictation and Siri, and restarted Illustrator.

        It does not resolve the problem.

        Selection

        • When I select objects by making a rectangular selection, there is no delay and the objects do not around jump randomly.
        • It only fails when I click on the object.

        There's other strange behaviors occurring but I did not describe them all.

        I can see that you've suggested a fix from the other thread posted at Illustrator CC 2019 completely unusable

        His description:

        things whizz around the screen when the mouse moves; double clicking to select text fails; there is such a lag between mouse clicks that random stuff happens when they finally register; selection boxes suddenly generate when the mouse moves; and so many other glitchy/buggy/broken things that aren't recorded here that make this utterly unusable.

        is a good description of Illustrator.

        However, he was working upon text operations and text input - where Dictation is relevant.

        But the failure is with simple selection of objects using the (V) tool.

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