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Illustrator is flattening vector files to a flat image.

New Here ,
Aug 18, 2023 Aug 18, 2023

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Illustrator kept crashing so I updated. After update I openeded a file. It said it could not read all info and would do it's best. When the file opened it was a flat image. I've uninstalled the new version and reinstalled the version I created it in and opened the file but it is still flat. It was saved as a pdf file. I made a new document with vectors, saved and opened and it did not flatten. However I'm afraid to try an open anything else. 

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Adobe
Community Expert ,
Aug 18, 2023 Aug 18, 2023

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Did it crash while that document was being saved?

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Community Expert ,
Aug 18, 2023 Aug 18, 2023

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I would try to copy an existing file before you open it to see what happens. Mostly there was a glitch and now that you have reinstalled the new version, everything is ok.

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