Participant

Question

Illustrator is freezing, can you help?

Forum|Forum|2 years ago
November 14, 2023
2 replies
7193 views

Laptop freezes when I open Illustrator. What could be causing it?

Bug

This topic has been closed for replies.

Monika Gause

Community Expert

Which version, which system?

Did this work previously?

How much RAM is installed and how many other apps are open?

Also: reboot the system and try again.

G

GEORGINA2906912527k0

Participating Frequently

Hello! I was wondering if a solution was found for this?

I have 64GB of ram, and have rebooted, and also updated everything and am experieincing this issues for about 3-4 months now.

Anshul_Saini

Community Manager

Hello!

So my specs are the following:

Macbook 16 Pro:

Apple M1 MAX

Memory: 64GB

Running on Sonoma 14.2.1 -- I am using the most recent version of illustrator which is (v 28.1).

In terms of when I notice this freeze, is a couple of things:

Whenever I toggle away from Illustrator to go on a website and return, the interface freezes, and the tools vanish. This option forces me to force close Illustrator then reopen. It always sends a report but no changes ofc, and then opens a recovery file that is damaged. The images disapear, file size doubles and almost nothing is really salvagble, besides the text. I also notice this sometimes when saving a file, or closing my laptop and opening it up later. Sometimes during working it tends to freeze.

It is difficult because this has been happening for awhile now, and when I went to visit apple they told me to contact adobe, and adobe just recommended that i reinstalled, resetting prefrences, ect and nothing works, so not fixes, or anything.

Thank you so much for your time!

Hello @GEORGINA2906912527k0,

I appreciate you reaching out about the freezing issues you've been encountering in Illustrator on your MacBook 16 Pro. I understand how disruptive and frustrating this can be, and I'm here to assist you in resolving these issues.

Your detailed information is incredibly helpful. To further diagnose and address the problem, let's try a few steps:

Preferences Reset
Workspace Configuration: Check if the freezing issue persists when using a different workspace configuration.
Color Settings: Ensure that your color settings are optimal. Go to Preferences > Color Settings and choose a standard profile like "North America General Purpose 2."
External Factors: Try working on Illustrator without any external devices connected to rule out any interference.
Browser Interaction: When toggling between Illustrator and websites, ensure there are no browser extensions causing conflicts.
Could you share a screen recording of your workflow, starting from when you launch Illustrator? This will help us understand the context in which the problem arises.

If the issue persists after trying these steps, we may need to explore further options. It's also recommended to keep an eye on your Activity Monitor (Applications > Utilities > Activity Monitor) to see if there are any spikes in resource usage during these freezes.

Feel free to provide updates on your progress or if you encounter any specific challenges along the way. I'm here to help you get Illustrator running smoothly on your MacBook.

Best regards,

Anshul Saini

Michael Ambroise

Community Expert

If Adobe Illustrator crashes, try updating the software, closing unnecessary applications, and checking file sizes; If problems persist, consider resetting preferences.

_______Senior graphic designer | United Nations Population Fund

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded