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GrafikerEmirhan
Participant
November 14, 2023
Question

Illustrator is freezing, can you help?

  • November 14, 2023
  • 2 replies
  • 7190 views

Laptop freezes when I open Illustrator. What could be causing it?

    This topic has been closed for replies.

    2 replies

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    November 14, 2023

    Which version, which system?

    Did this work previously?

     

    How much RAM is installed and how many other apps are open?

    Also: reboot the system and try again.

      G
      GEORGINA2906912527k0
      Participating Frequently
      January 14, 2024

      Hello! I was wondering if a solution was found for this?

      I have 64GB of ram, and have rebooted, and also updated everything and am experieincing this issues for about 3-4 months now.

        Anubhav M
        Community Manager
        Anubhav MCommunity Manager
        Community Manager
        January 17, 2024

        Good Afternoon Anshul,

         

        Thank you for your reply and for taking the time to help me.

        I have done the recommended recovery steps and still am experieincing issues:

         

        • Preferences Reset (✓ already completed)

        • Workspace Configuration: (✓ already completed)

        • Color Settings: (✓ completed) 

        • External Factors: (✓ already completed) - I am soley working from the MBP/ no externals 

        • Browser Interaction:  (✓ already completed) - The ones active are a color picker & pintrest extensions, which does not connect to AI

        •  screen recording of your workflow, starting from when you launch Illustrator: -- yes I can!, I am currently recording but will have to cut minutes out because sometimes it happens quickly, and then othertimes everything is okay until I save work (15-20) minutes later, or randomly.

         

        In addition, do you know if adding swatches can cause this error, like .ase files? 

         

        Best!


        Hello @GEORGINA2906912527k0,

        Sorry to hear that the suggestions provided did not help. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

        If the problem persists, we may need to troubleshoot this in a live session. Please head here (https://adobe.ly/3O6158d) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

         

        Thanks,

        Anubhav

          Michael Ambroise
          Community Expert
          Michael AmbroiseCommunity Expert
          Community Expert
          November 14, 2023

          If Adobe Illustrator crashes, try updating the software, closing unnecessary applications, and checking file sizes; If problems persist, consider resetting preferences.

          _______Senior graphic designer | United Nations Population Fund
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