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Illustrator is Freezing even when editting a small sized file

New Here ,
Nov 16, 2022 Nov 16, 2022

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Hi, I have a 16 GB RAD, 256 DDR + 1 TB HDD, with 6 GB RTX graphic card. Its a Brand New Laptop. Then I have a Paid Subscription of Illustrator. But when I am opening even a small sized illustrator file, the illustrator is Freezig / Not Responding, and Takes HUGE time to even do a small movement of the artwork. Can anyone PLEASE help me

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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Have you done the obvious and cleared your preferences..?

How to reset Illustrator Preferences - Adobe Support Community - 10602277

And failing that have you tried uninstalling and reinstalling?

Uninstall or remove Adobe Creative Cloud apps

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Community Expert ,
Nov 16, 2022 Nov 16, 2022

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There might be a huge load of computation necessary even for a small file, depending on what is inside. Please tell us the size of your "small size" file and what's inside.

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Adobe Employee ,
Nov 30, 2022 Nov 30, 2022

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Hello @kopal27160010brnm,

 

Sorry to hear about this experience. I hope the suggestions shared by sishamIAGD helped resolve the problem. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

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