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Illustrator is getting minimized after when the color setting popup prompts (MAC) ESM

Explorer ,
Jun 14, 2023 Jun 14, 2023

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When we try to open Illustrator (V27.5) , the application is alerting to do sync/not sync for color settings. This is happening only for ESM(spanish mexico) and PTB in MAC Machine.  After selecting either of the option (synchronize / not synchronize), the application is getting minimized.  

Attached image for refernece.

syncAI.png

 Why this popup appears during the splash screen?

 Any thoughts or suggestion to suppress the above dialog.?

TOPICS
Bug , Feature request , How-to , Scripting , Sync and storage , Tools

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Adobe
Adobe Employee ,
Sep 05, 2023 Sep 05, 2023

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Hi @Mike Lauer,

 

Sorry for the delayed response. To address this issue, you can try the following suggestions mentioned in a similar community post: https://community.adobe.com/t5/illustrator-discussions/quot-this-file-has-been-modified-outside-illu...


If the issue persists, please share the file with us so we can further investigate.

 

If you have further questions, please feel free to let us know. We're here to assist you.

 

Best,

Anshul Saini

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