Illustrator is not responding Sonoma macOS

[NIsanth5E84]

anybody facing this issue, I have been tried with Ai 2021,2022,2024, and 2025 version with same OS and even the OS installed with new SSD, still same problem of not responding, like when working with AI, and inbetween gets stuck, then Force Quit again same. it not like a small file or heavy file all same issues. anybody can help for this?

[Abhishek Rao]

Hi @NIsanth5E84

Thanks for sharing the details, and I understand how frustrating this must be. Let’s try to narrow this down a bit.

1. Could you confirm the exact version of macOS Sonoma you’re using (e.g., 14.1.1)?

2. Is Illustrator freezing when opening a specific file, or does this happen even when creating a new file or opening a blank window?

3. Since when has this issue been occurring? Was Illustrator working fine before updating the OS or making other changes?

4. If possible, could you share a screen recording of the issue? It will help us understand the workflow and when Illustrator gets stuck.

In the meantime, try resetting Illustrator preferences:

• Hold Option + Command + Shift while launching Illustrator. Reference: How to set preferences in Illustrator

Let me know if this helps or if the issue persists, and we’ll dig deeper! 

Thanks,

Abhishek Rao

[NIsanth5E84]

1. recenly insalled os is 14.7.1 and previous versions also same

2. not in all files but now iopen a file suppose doing something, inteween stuck,then force quit, again work , maybe it will go till end or sgain stuck.

3. yes im notice from sonoma versions only.

[Monika Gause]

Since this happens on opening:

Do you have a printer? Pinter driver installed and printer turned on?

Where are the files? On your harddisk?

[Anubhav M]

Hello @NIsanth5E84,

I hope the suggestions Mohammad and Monika shared helped resolve the problem. If not, try running Illustrator under Safe Mode (macOS) and a different administrator account (macOS) and share your observations.

Looking forward to hearing from you.

Anubhav

[NIsanth5E84]

not fixed, im thinking to chnage OS to ventura, lets try that too.. 

[NIsanth5E84]

printer not connceted, and file sis there in HDD and SSD, somefile with onedrive.. 

[AK82 · Accepted solution]

After updating my OS to Sonoma, I had issues with files saving — well, one file as it was the only one I tried to save. Once I reset my Illustrator preferences, everything worked properly. Thank you, Abhishek Rao, for your suggestion.

[Monika Gause]

Do you have Magnet installed?

[NIsanth5E84]

no

[Mohammad.Harb]

Does that happen sometimes when you switch accidentally between CPU/GPU ( shortcut : cmd + E) ?

[NIsanth5E84]

i think may be the issue with GPU?