Illustrator is not working at all PLEASE HELP

[swordheartda]

I cant even open illustrator.

It was working without any issues up until Monday 2/26. I have uninstalled, reinstalled, run the Cleaner, deleted old files and settings, tried an older version of illustrator, even tried Illustrator on a different OS. Tried all the steps again with restarting the PC between steps. It's just not working. Other programs like photoshop, aftereffects, and zbrush work well, illustrator is the only program with a problem. 

My main device:
Processor Intel(R) Xeon(R) CPU E5-2683 v4 @ 2.10GHz 2.10 GHz
Installed RAM 32.0 GB
Device ID F71ED170-EB20-427E-A026-1CB72B10D7AA
Product ID 00330-75043-64553-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

Edition Windows 10 Pro
Version 22H2
Installed on ‎12/‎17/‎2022
OS build 19045.4046
Experience Windows Feature Experience Pack 1000.19053.1000.0

my backup device:

I can at least open illustrator but cannot work on my necessary files. Once I start working, the memory usage spikes up to over 45gb and crashes my macbook.

MacOS Sonoma 14.3.1

Apple M1

8gb RAM

[Monika Gause]

8 GB of RAM on your Macbook is not sufficient.

As for your PC, you might want to contact Customer Care: https://helpx.adobe.com/contact.html They can login to the system.

[swordheartda]

Which is why it is strange that the program at least opens and somewhat works on my laptop, and not at all my desktop

[Monika Gause]

There might be a gazillion reasons for that apart from RAM. Please contact Customer Care. It's their job.

[swordheartda]

Thanks. I've been in contact with customer care for the past 2 days. They are not sure what the issue is yet either. Figured I'd start a thread in case anyone else out there is also having this issue.

[Anshul_Saini]

Hi @swordheartda,

I'm sorry to hear that you're experiencing difficulties with Adobe Illustrator on your devices. Since you've already tried several troubleshooting steps without success, here are a few additional suggestions to explore:

• Sometimes, security software can interfere with the functioning of applications. Try temporarily disabling any antivirus or firewall software you have installed and see if Illustrator opens successfully.

• Right-click on the Illustrator shortcut and select "Run as administrator" to launch the application with elevated privileges. This can sometimes bypass certain permission issues that may be causing the problem.

• Create a new administrator user account on your desktop PC and try launching Illustrator from that account. If it opens successfully, it suggests that there may be user-specific issues in your original account.

If the issue persists, consider recording a screen capture of the problem as it occurs. This can provide valuable insights into what might be causing the issue and help our product engineers diagnose the problem more effectively.

By following these steps, we can gather more information about the issue and hopefully find a solution. Please keep us updated on your progress, and feel free to reach out if you have any further questions or concerns.

Best regards,

Anshul Saini