Skip to main content
Participating Frequently
December 22, 2022
Answered

Illustrator is telling me lies

  • December 22, 2022
  • 2 replies
  • 1265 views

Certain files that are saved on my Adobe Illustrator has a gray cloud sign in right bottom corner. What's more, every time I'm trying to open that kind of file I see very strange information 'Can't open the file, The account you signed in with doesn't have access to this file. Contact the owner for more info' but... I'm the owner. Can somebody please tell me what is going on and why Ai keep on doing that cause I'm starting to lose my mind... 

This topic has been closed for replies.
Correct answer Kevin Stohlmeyer

That was a project I made on my classes so there's a 1% chance that it could be created on my school's account but I really don't think so because every time when I'm on these classes I log in to my own account. I'm going to school today's evening so I will check it. But if so, if I really forgot to switch the account, why do I see this file on my account? If the file was created on another account I shouldn't see it on mine, right? 


It's because AI is showing recent files for the application, not spefically the account.

If you log in using your school account, I'm guessing they are there.

2 replies

Kevin Stohlmeyer
Community Expert
Community Expert
December 22, 2022

Go to assets.adobe.com - do you see your files listed in the cloud documents tab?

Participating Frequently
December 22, 2022

Yes, I'm here and I don't see those files:/

Kevin Stohlmeyer
Community Expert
Community Expert
December 22, 2022

That means that another account was logged in when they were created.

Is it possible that you have another email address you could have used or another user created these?

Doug A Roberts
Community Expert
Community Expert
December 22, 2022

Do you only have one Adobe CC account? Are you logged into that account in the CC app?

Participating Frequently
December 22, 2022

yes, I do and I tried: logging out and re-logging in; as well as uninstalling Ai app and re-installing the app

Doug A Roberts
Community Expert
Community Expert
December 22, 2022

Can you view and try to open the files through the CC app?