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Nesrine22151529gmj3
Participant
December 8, 2021
Question

Illustrator is very slow on MAC

  • December 8, 2021
  • 2 replies
  • 295 views

Hello everyone,

A new issue started on my MAC with illustrator after the last update, and even after I reinstalled old versions 

the issue is: 

while I'm working on illustrator, everything is running very well and its super fast, but if i press on the Artboard tool to copy or create an new artbord ( even if I'm working on a very small size artboard with a simple text with no other elements) the program gos very very very slow and i have to close it and reopen it again, 

My Mac specs are very high, 

3.2 GHz 16 core intelxeon w - Memory 384 GB

8 TB SSD

GPU AMD Radeon pro vega II Due 32 x 2

 

Please if anyone has a solution for that 

Thanks 

This topic has been closed for replies.

2 replies

marliton
Community Expert
marlitonCommunity Expert
Community Expert
December 14, 2021

Hi. This link could be helpful: https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance-mac-os.html

 

Marlon Ceballos
N
Nesrine22151529gmj3Author
Participant
January 3, 2022

The new photoshop is a disaster as well,  very slow and crashes down If I activated GPU in performance 

the latest update is terrible, what is wrong, guys 

 

I tried everything; even i checked all the hardware i have, and Apple support has run a complete scan on my MAC PRO 

I'm working on Davinci resolve and After effects, and the computer is super fast, but photoshop is very slow and crashing.

 

I downloaded the older version of photoshop 22,0 it's a little better but its showing program error  every now and then

any Idea how to download and older versions the the 20.0 

 

Thanks guys 

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
December 8, 2021

Hi there,

 

Sorry to hear about your experience. I would request you to share a few more details like:

  • The exact version of Illustrator & macOS
  • Does this happen while working on some specific file or all?
  • Could you please share a sample file with us?
  • Is this happening with both old & new documents?
  • Does pressing cmd+e help resolve the issue?
  • Is GPU performance and Real-Time Drawing & Editing is enabled or disabled in Illustrator preferences > Performance?
  • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Where are your files saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • Are you using TimeMachine?
  • Please share a screenshot of the power/battery settings in System Preferences

 

We are here to help. We just need more information.

 

Thanks & Regards,

Anshul Saini

N
Nesrine22151529gmj3Author
Participant
December 13, 2021

Hi, thank you for replying 

- I have the latest versions of Adobe Creative cloud, macOS Monterey 12.0.1

- it happens with any file, even an empty one 

- also the Acrobat is very slow as well, scrolling down is very slow

- cmd + e doesn't help

- I tried enabled and disabled GPU performance

- no system updates were done 

- saving files is not the issue, this problem is happening even when i create a completely new file 

- No, not using time machine 

- Please check video link https://youtu.be/Je-aH14yaUc

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