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Participant
March 1, 2023
Question

illustrator issue

  • March 1, 2023
  • 3 replies
  • 1153 views

Hi!! i have download  and install adobe illustrator's latest update but i can't open it... What should I do?

This topic has been closed for replies.

3 replies

Anubhav M
Community Manager
Community Manager
March 1, 2023

Hello @jenny28512526dg8a,

 

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying to run Illustrator under a different administrator account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d) and checking if it helps. If the issue persists, kindly try using the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove Illustrator and then reinstall using the Creative Cloud desktop application and share your observations. We appreciate your time and effort in helping us resolve this issue.

 

Thanks,

Anubhav

Monika Gause
Community Expert
Community Expert
March 1, 2023

Please tell us yoiur system and harware specifications.

Which update are you referring to - 27.3 or 27.3.1 ?

Participant
March 1, 2023
I have version 27.2, this says it's the latest version
Monika Gause
Community Expert
Community Expert
March 1, 2023

27.2 is not the latest version, but it should actually work.

Can you please tell us about your hardware and system?

Doug A Roberts
Community Expert
Community Expert
March 1, 2023

What happens instead?

Participant
March 1, 2023
Nothing happens..
I click and it does nothing..
I'm sending also a video.. Maybe it will help..