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Illustrator Issue

New Here ,
Apr 15, 2023 Apr 15, 2023

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Hi everyone, my Illustrator crashed, and I am not knowing why. It keeps sending me this notification every 4 minutes. Does anyone know how to fix it? Please help.Screenshot 2023-04-15 at 23.11.55.png

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Community Expert ,
Apr 15, 2023 Apr 15, 2023

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Is the Creative Cloud app installed?

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Community Expert ,
Apr 15, 2023 Apr 15, 2023

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Have you tried checking your internet connection, firewall or ad blocker settings as the alert says? Have you been successfully using Illustrator up until now? Did this begin after an upgrade of either Illustrator or your operating system? What version of Illustrator and what operating system are you using?

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New Here ,
Apr 15, 2023 Apr 15, 2023

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I did check all of the things as the alert says. I have been successfully using it up until this alert. I did not upgrade it, it just happened. My Illustrator is the 2022 version.

 

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Adobe Employee ,
Apr 18, 2023 Apr 18, 2023

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Hello @Tran2797346154lj,

 

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in these help articles and checking if it helps:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

https://helpx.adobe.com/download-install/kb/troubleshoot-licensing-activation.html

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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