Illustrator Issue

Forum|Forum|2 years ago
April 15, 2023
3 replies
552 views

Hi everyone, my Illustrator crashed, and I am not knowing why. It keeps sending me this notification every 4 minutes. Does anyone know how to fix it? Please help.

This topic has been closed for replies.

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Anubhav M

Community Manager

Hello @Tran2797346154lj,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in these help articles and checking if it helps:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

https://helpx.adobe.com/download-install/kb/troubleshoot-licensing-activation.html

Looking forward to hearing from you.

Thanks,

Anubhav

Bill Silbert

Community Expert

Have you tried checking your internet connection, firewall or ad blocker settings as the alert says? Have you been successfully using Illustrator up until now? Did this begin after an upgrade of either Illustrator or your operating system? What version of Illustrator and what operating system are you using?

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Tran2797346154ljAuthor

Participant

I did check all of the things as the alert says. I have been successfully using it up until this alert. I did not upgrade it, it just happened. My Illustrator is the 2022 version.

Monika Gause

Community Expert

Is the Creative Cloud app installed?

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