Illustrator issue

[NaeNae80]

illustrator freezes and stops working installed from creative cloud desktop

[John Waller]

Which operating system?

[NaeNae80]

Windows 11

[NaeNae80]

I am also having issues with the shortcuts working. eg. Control C and then control V and ctrl Z (this just deletes not undo) 

i also find everything takes along time - selecting part of a file to move or saving.

[John Waller]

As a first step, have you tried resetting preferences?

https://helpx.adobe.com/illustrator/using/setting-preferences.html

[NaeNae80]

I just did that and restarted and Contol functions are working better but its still super slow.

[NaeNae80]

how do the preferences actually change as i havent changed any myself and im only one on computer

[Monika Gause]

Preferences can go corrupt.

Please tell us about your hardware and the things you are doing.

[NaeNae80]

[NaeNae80]

I am a graphic designer and I use illustrator, acrobat and sometimes photoshop on my computer. I also have microsoft office on computer. Most of my files are stored on a portable external drive and I have had my whole computer checked and no issues with anything besides illustrator.

[Monika Gause]

I was rather interested in your Illustrator files. Since everything takes so long. How large are your files?

So there is 64 GB of RAM. Should be sufficient. What happens when you turn off your browser. Browsers are known to eat memory.

Are you using a gaming driver for the graphic card? Or the Studio driver. Illustrator does not like  gaming drivers.

[NaeNae80]

one of my files was 208MB (this i expected to be slow) but most others are about 10mb that its happening on. i will try with evereything else shut down as in browser etc.

How or where do i check what driver its using?

[Mia31467104z1pr]

If Adobe Illustrator is freezing and stopping when installed from the Creative Cloud desktop, you may want to try these steps:

Ensure your system meets the minimum requirements for Illustrator.
Update your graphics drivers and the Creative Cloud desktop app.
Try resetting Illustrator's preferences to default settings.
Uninstall and reinstall Illustrator through the Creative Cloud desktop app.