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L
LBrown
Participant
December 10, 2013
Answered

Illustrator Keeps Crashing on File Open

  • December 10, 2013
  • 10 replies
  • 31084 views

Hello. I am trying to open a file in CC Illustrator for Windows and I continue to get the following error message. I was able to open and edit the AI file before the most recent update. Can you please help? Below is the error message. I have applied the most recent update. I have also went through the forms, may have missed something, but haven't been able to solve it through the recommendations listed. Thanks much. 

"Adobe Illustrator CC has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."  This happens with new files and existing files.

    This topic has been closed for replies.
    Correct answer Srishti Bali

    Hi all,

     

    We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

     

    If you still need help, feel free to reach out, we'd be happy to help.

     

    Regards,

    Srishti

    10 replies

    Aardvaard
    Aardvaard
    Participating Frequently
    January 16, 2021

    WOW. just wow. This worked for me and it's EIGHT YEARS LATER. windows. adobe. get your SHIRTS on straight. gawd. drove me nuts for an hour....and then swapped my default printer to a different one. voila. FUNKING crap software...side from the awesome design capabilities part.

    Srishti Bali
    Community Manager
    Srishti BaliCommunity ManagerCorrect answer
    Community Manager
    September 15, 2020

    Hi all,

     

    We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

     

    If you still need help, feel free to reach out, we'd be happy to help.

     

    Regards,

    Srishti

    J
    JReed_BSG
    Participant
    June 11, 2020

    thx for sharing this!

    J
    JPO-DGFS
    Participant
    March 31, 2020

    The printer fix solved my problem aswell. 
    Version 24.1.1

    A
    AMDphreak
    Participant
    April 18, 2019

    I discovered the source of the problem.

    @michalf63166855 said turning off GPU rendering did the trick for him. This is a workaround, not a diagnosis. The real problem is settings within the GPU settings app released by the manufacturer of the GPU. For an nVidia card, modify the 3D settings for Illustrator in the nVidia Control Panel. I had enabled some 3D enhancements for all of my programs and games in the Global Settings. This caused a problem with Illustrator, so I had to specifically disable these for the Illustrator executable.

    Manage 3D settings > Program Settings > Select a program to customize > Adobe Illustrator (illustrator.exe)

    -> Change all settings to the default settings for the card. If you changed the "Global Settings", the "Program Settings" must be reverted to what they were prior to your modifications of the Global Settings. Every Program Setting that can be set to "Application Controlled" needs to be set to "Application Controlled".

    These two changes fixed the problem for me:

    ~Anti-aliasing mode: Application controlled

    ~Vertical sync: Use the 3D application setting

    The "default printer" problem makes zero sense. No programmer would ever check for a printer during a file read. A does not imply B.

    @Adobe you need to fix your GPU code to handle the error and give a helpful message, instead of crashing the program.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    April 18, 2019

    AMDphreak  schrieb

    The "default printer" problem makes zero sense. No programmer would ever check for a printer during a file read. A does not imply B.

    That might be the case.

    But during the recent 10 years on the forums we have seen in countless threads that an unavailable printer causes Illustrator to crash during opening a file and that connecting a printer or setting up a PDF printer solves this. And yes, it has been isolated to this.

    A
    Anonymous
    September 18, 2018

    In my case turning off the GPU (Preferences -> GPU) did the job.

      anteagle80
      anteagle80
      Participant
      November 23, 2019

      this worked for me too thanks so much

       

      anteagle80
      anteagle80
      Participant
      November 23, 2019

      I found though, that it got rid of my zoom capabilitity that I was so used to. I turned it back on while using the program and it instantly crashed. Is there a reason I can't use GPU?

       

      N
      nataliaw73866908
      Participant
      July 16, 2015

      Changing deafault printer didn't help in my case, but turning off GPU did!!!!

        M
        manosijs35330437
        Participant
        September 24, 2017

        Worked for me too.. Thank you !  

        ptitxa_fr_24
        ptitxa_fr_24
        Participant
        May 24, 2015

        Hello,

        This strange behaviour happened to me yesterday ... illustrator CC (only) start normally but crashes immediatly on creating or opening file....

        I began reinstalling the app... looking aroud forums around the world...

        and then I found that post : Re: Illustrator CC crashes on creating new document, or opening existing file

        where I found what to look at : THE DEFAULT PRINTER (in my case, was not powered and connected to a NAS device so was unreachable by illustrator)

        I just had to CHANGE THE DEFAULT PRINTER to a 'non disapearing' device such as a network device can be...

        whitch immediatly SOLVE my problem : Illustrator is running well...

        ++XA

          E
          ErickPetru
          Participant
          May 25, 2015

          Thank you! Changing my default printer to something static like Microsoft XPS Document Writer solved my problem as well.

          M
          mooss24067149
          Participant
          April 2, 2015

          I've got exact the same problem!!!!

          Raghuveer_Singh
          Raghuveer_Singh
          Inspiring
          April 2, 2015

          Hi Moos,

          Please share the following details:

          1) AI file on which AI is crashing.

          2) AI CC version.

          3)

               (A). WIN --- Illustrator.dmp file -- you can create this file by launching the Task Manager when AI CC displays the crash dialog and then right click on AI CC and select the option "Create Dump File". By default this file is saved at your TEMP folder.

               (B). MAC -- When AI displays the Crash Reporter Window ... click on the button "Show Details" and then copy the log displayed there in another text file and send it through mail.

          For Illustrator.dmp file you may use any online free transfer sites because size of this file will be >500 MB.

          Share this information with ShareWithAI@adobe.com

          Please do mention the forum link in the mail.

          Thanks & With Best Regards,

          Raghuveer Singh

          Mylenium
          Mylenium
          Legend
          December 11, 2013

          We can't know. you need to provide exact system info and the crash details from your event viewer.

          Mylenium

          L
          LBrownAuthor
          Participant
          December 11, 2013

          Thank you, but I don’t know where to find that information. If you can help give more direction as to where to find what you need to know to help diagnose the issue, that would be very helpful.

          Scott Worthington
          Adobe Employee
          Scott Worthington
          Adobe Employee
          December 30, 2013

          What I believe Mylenium was referring to was the Windows Event Viewer.

          Depending on your version of Windows OS, one way to get to it is by going to your Start button and type "Event" within the search field. Event Viewer should be one of, if not the first, program listed.

          Expand the Windows Logs node and check the Application log for any Illustrator related errors. You can select the event and choose to view the Event Properties which should be an option on the right side, in the window that appears you should be able to click the Copy button to copy the contents which could be shared here.

          If you ever get a long crash log, you may wish to use Pastebin to help share the information, rather than making an extremely long post which can make a thread cumbersome to read.

          Any details about the system you can share help as well, which includes things like what version of Windows OS, any service packs, how much RAM, for example.

          You mention having tried things in the forum, could you provide what you have attempted and any results thereof?

          Most troubleshooting without additional information would have me recommend the steps within:

          http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html

          Items such as preferences, new user accounts, simplified startup are especially worth trying.

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