Illustrator Keeps Crashing on File Open

[LBrown]

Hello. I am trying to open a file in CC Illustrator for Windows and I continue to get the following error message. I was able to open and edit the AI file before the most recent update. Can you please help? Below is the error message. I have applied the most recent update. I have also went through the forms, may have missed something, but haven't been able to solve it through the recommendations listed. Thanks much. 

"Adobe Illustrator CC has stopped working A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."  This happens with new files and existing files.

[StephenZambottiSchoolAccount]

Saved me!!! Thank you.

[defaulthl6s24sjj2ls]

the default printer did not work for me but turning off the GPU preferences did. Thanks!!

[AMDphreak]

I discovered the source of the problem.

@michalf63166855 said turning off GPU rendering did the trick for him. This is a workaround, not a diagnosis. The real problem is settings within the GPU settings app released by the manufacturer of the GPU. For an nVidia card, modify the 3D settings for Illustrator in the nVidia Control Panel. I had enabled some 3D enhancements for all of my programs and games in the Global Settings. This caused a problem with Illustrator, so I had to specifically disable these for the Illustrator executable.

Manage 3D settings > Program Settings > Select a program to customize > Adobe Illustrator (illustrator.exe)

-> Change all settings to the default settings for the card. If you changed the "Global Settings", the "Program Settings" must be reverted to what they were prior to your modifications of the Global Settings. Every Program Setting that can be set to "Application Controlled" needs to be set to "Application Controlled".

These two changes fixed the problem for me:

~Anti-aliasing mode: Application controlled

~Vertical sync: Use the 3D application setting

The "default printer" problem makes zero sense. No programmer would ever check for a printer during a file read. A does not imply B.

@Adobe you need to fix your GPU code to handle the error and give a helpful message, instead of crashing the program.

[Monika Gause]

AMDphreak  schrieb

The "default printer" problem makes zero sense. No programmer would ever check for a printer during a file read. A does not imply B.

That might be the case.

But during the recent 10 years on the forums we have seen in countless threads that an unavailable printer causes Illustrator to crash during opening a file and that connecting a printer or setting up a PDF printer solves this. And yes, it has been isolated to this.

[JPO-DGFS]

The printer fix solved my problem aswell. 
Version 24.1.1

[JReed_BSG]

thx for sharing this!

[Srishti Bali · Accepted solution]

Hi all,

We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

If you still need help, feel free to reach out, we'd be happy to help.

Regards,

Srishti

[Aardvaard]

WOW. just wow. This worked for me and it's EIGHT YEARS LATER. windows. adobe. get your SHIRTS on straight. gawd. drove me nuts for an hour....and then swapped my default printer to a different one. voila. FUNKING crap software...side from the awesome design capabilities part.