I have been designing a new logo with no issues. However, my computer updated overnight to the latest Windows update, and now Illustrator will not respond. Every time I try to open a project, Illustrator freezes and says "Not Responding." I have tried restarting my computer and opening different projects, and even starting a new project, but I keep experiencing the latest result.
Is my problem related to my computer updating, or is there an Illustrator bug?
I cannot work on the app at all. How do I get this fixed?
What version of illustrator are you using? Have you updated to the latest version? I'm running Windows 11 on the latest update and also have Illustrator version 28.0 and all working as it should?
In addition to the question of which version of Illustrator you're using, have you checked for driver updates to certain pieces of hardware in the computer such as the graphics board? It might be helpful to know the details of your computer system (Operating System, CPU, graphics board, amount of RAM).
Hey there, we understand how frustrating it can be to encounter crashes in the middle of work. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/46VL1g4) and checking if it helps? Also, kindly try the suggestions shared in this help article (https://adobe.ly/46VDNJ3) and share your observations.
If the problem persists, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4743I17). We appreciate your time and patience in helping us resolve this issue.
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