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A
Andrew Kozman
Participant
September 14, 2024
Question

illustrator keeps crashing randomly without any reason, the ai window crashes and I have to quit it.

  • September 14, 2024
  • 1 reply
  • 240 views

illustrator keeps crashing randomly without any reason, the ai window crashes and I have to quit it. when I re open it doesnt load until i quit it again and then no backups work. it's just incredibly frustrating..  and the customer service didn't help he removed cashes or i dont know what and after 4 days the same issue was back even worse and with no backup. such a terrible company I hate adobe. I am having this issue for more than a year or even more. 
macbook pro 2021. if anyone could help please do.

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1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
September 14, 2024

Which version of Illustrator?

Which system?

Which hardware precisely is it?

How complex is the file?

Does that happen with all files or just one?

What's in the file?

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 16, 2024

Hello @Andrew Kozman,

I understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3B7gIsu) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/47vplcl). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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