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Illustrator keeps crashing when I use gradients

Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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Hi,

 

Since I've installed the latest version of Illustrator CC (v. 27.2) I had a frustrating problem: nearly each time I use any type of gradients the app is crashing. Sometimes it does that when I try to makes changes on an already applied gradient.

 

My config: Ryzen 7 3700x 8core,  Nvidia Quadro RTX4000 (8G) VGA, 32 GB RAM

 

I have already tried to reset preferences and restart my computer. I dont know what more could I do. Pls help if you can.

 

Thanx,

Daniel

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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Did you already try and turn off the GPU acceleration in the preferences?

You could also check out whether there is a new or different driver available for your graphic card. Some people have reported issued with Gaming drivers.

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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Hello Monika,

 

Thank you for the quick response!

 

I did not try to turn off the GPU acceleration. Pls tell me why would it help and how could I turn it off.

 

Thnx again,

Daniel

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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It's in preferences > Performance.

 

The graphic card might cause some weird issue. This just sounds like a weird issue, so it's worth a try. If it helps, it's a pointer to the cause of the issue. Turning off the GPU will slow down Illustrator  a lot. So the permanent fix could then be to update the driver, install a different driver or inspect the card closer.

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Community Beginner ,
Jan 28, 2023 Jan 28, 2023

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Thank you for your help! I'll try that 🙂

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Adobe Employee ,
Jan 31, 2023 Jan 31, 2023

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Hello @Dániel274412158l15,

 

Sorry to hear about this experience. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Community Expert ,
Jan 31, 2023 Jan 31, 2023

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Likely a software issue since after update.

 

update your GPU drivers.

 

PREFS  RESET WIN (other)

Quit Illustrator

Press Win+R -> appdata -> Roaming -> Adobe -> rename folder "Adobe Illustrator XX Settings"  to anything else like "Adobe Illustrator XX Settings_old"

 

 

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