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Dániel274412158l15
Participant
January 28, 2023
Question

Illustrator keeps crashing when I use gradients

  • January 28, 2023
  • 3 replies
  • 938 views

Hi,

 

Since I've installed the latest version of Illustrator CC (v. 27.2) I had a frustrating problem: nearly each time I use any type of gradients the app is crashing. Sometimes it does that when I try to makes changes on an already applied gradient.

 

My config: Ryzen 7 3700x 8core,  Nvidia Quadro RTX4000 (8G) VGA, 32 GB RAM

 

I have already tried to reset preferences and restart my computer. I dont know what more could I do. Pls help if you can.

 

Thanx,

Daniel

This topic has been closed for replies.

3 replies

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
January 31, 2023

Likely a software issue since after update.

 

update your GPU drivers.

 

PREFS  RESET WIN (other)

Quit Illustrator

Press Win+R -> appdata -> Roaming -> Adobe -> rename folder "Adobe Illustrator XX Settings"  to anything else like "Adobe Illustrator XX Settings_old"

 

 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
January 31, 2023

Hello @Dániel274412158l15,

 

Sorry to hear about this experience. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
January 28, 2023

Did you already try and turn off the GPU acceleration in the preferences?

You could also check out whether there is a new or different driver available for your graphic card. Some people have reported issued with Gaming drivers.

    D
    Dániel274412158l15Author
    Participant
    January 28, 2023

    Hello Monika,

     

    Thank you for the quick response!

     

    I did not try to turn off the GPU acceleration. Pls tell me why would it help and how could I turn it off.

     

    Thnx again,

    Daniel

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    January 28, 2023

    It's in preferences > Performance.

     

    The graphic card might cause some weird issue. This just sounds like a weird issue, so it's worth a try. If it helps, it's a pointer to the cause of the issue. Turning off the GPU will slow down Illustrator  a lot. So the permanent fix could then be to update the driver, install a different driver or inspect the card closer.

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