Illustrator keeps crashing when rendering 3d

Forum|Forum|2 years ago
May 6, 2023
3 replies
3950 views

Hi when I am rendering in 3d with raytracing on high my application keeps crashing. I don't know what the problem is as I have a pretty good pc and I have rendered on Illustrator using ray tracing before. I suspect that it has something to do with my gpu not being used when I render. For some reason, task manager only shows my cpu on 100% while my gpu is on 0% during ray tracing render. Can someone please help? My computer wasn't always like this.

Performance

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Anubhav M

Community Manager

Hello @fluencii,

We understand how frustrating it can be to experience crashes. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110), as suggested by Bobby & Monika, and checking if it helps?

Also, try running Illustrator under a different administrator account (Windows) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

B

Bobby Henderson

Community Expert

I assume you're using a Windows-based PC, right? Which Windows OS are you running? What are the hardware specs of your computer (CPU, GPU, amount of RAM, etc)? Are you running the latest updated driver for your video card?

F

fluenciiAuthor

Participating Frequently

I am running the latest Windows 10, I already uninstalled and reinstalled Illustrator, and my pc is pretty good. I have a Nvidia 3060ti, ryzen 5 5600x, 48gbs of ram at 3600mhz, 500gbs nvme 2.0, 2tbs hdd. The file I attached shows my task manager it looks like the renders are only using CPU and using a ton of power.