Skip to main content
Known Participant
June 19, 2023
Question

Illustrator keeps crashing when saving files using pattern swatches

  • June 19, 2023
  • 2 replies
  • 2145 views

Hi illustrator keeps crashing or not responding each time i try and save files, when using patterns from the swatch panel. It never use to do this. I was copying and pasting patterns from one file and putting into another larger file. was fine with first initial saves. then crashing started. ive reset preferences, ive tried saving directly to desktop, ive resaved under a new file name, ive even thought it was the copying and pasting that might have caused this, so i then saved the swatches to the library and opened them in the required file and used them that way. But it still kept crashing. I dont understand why. I really need all these swatches to work . Ive spent hours creating them. Can i send the files for checking. Is there a non public email? Appreciate any help.

This topic has been closed for replies.

2 replies

Anubhav M
Community Manager
Community Manager
June 29, 2023

Hello @shanice24820425yiyc,

 

We understand how frustrating it can be to experience crashes. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,
Anubhav

Known Participant
June 29, 2023

Hi Anubhav I've tried most of those things except the cloud cleaner. I've been experiencing my artboard being cut up. So I've reset preferences many times and then downloaded the illustrator version before the latest version. Each time I save any files it now says "converting text objects with variable fonts and coloured. "What does this mean ? Why is it saying this now each time I save. 

Anubhav M
Community Manager
Community Manager
July 12, 2023

Hello @shanice24820425yiyc,

 

Sorry for the delayed response. I hope the suggestions shared by Mike helped resolve the problem. If not, kindly share more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), and a sample file (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531), so we can investigate this further?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Ton Frederiks
Community Expert
Community Expert
June 19, 2023

Please send such files to ShareWithAi@adobe.com for investigation.

Known Participant
June 19, 2023

ive sent the file thankyou 

 

Known Participant
June 20, 2023

hi Ton ive sent another email today with more files. i actually think it could be a bug with the pattern tool. As today a filled square with a pattern when moved across the artboard would change its contents and other times when moved it wouldnt change its contents.