Participant

Answered

Illustrator keeps crashing

Forum|Forum|7 years ago
December 20, 2018
4 replies
19443 views

I updated to the newest version of Illustrator and now when ever I try to open a file it pops up with a crash report. I have tried logging out, uninstalling, restarting, downloading old versions and nothing has helped yet.

Side note: Photoshop had been doing the same thing and it has stopped now, so strange.

Performance

This topic has been closed for replies.

Correct answer Srishti Bali

Hi all,

We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

If you still need help, feel free to reach out, we'd be happy to help.

Regards,

Srishti

G

garrethm69366493

Participant

WTF. illustrator has been crashing every single release i have ever known. Surely you need to sort this ASAP. you need to re architect these products - completely. how many reports have you received from me/from customers all over the world? when customers are crying out for work to be done, guess what, your programs crash. Not profssional. come on sort this once and for all and stop asking us to fix the issues, in a buried self service community mess.

Monika Gause

Community Expert

Please contact Customer Care. They can login to your system to sort this out.

https://helpx.adobe.com/contact.html

You need to be logged in to your Adobe ID and at the bottom right there is the chat.

J

Jame5C4C

Participant

Useless link, bad customer support and bad product. Adobe seems to be run by marketing wizards that demand constant updates and not a reliable product.

Srishti Bali

Correct answer

Community Manager

Hi all,

We understand how frustrating crashes can be. We have consolidated the most popular solutions that help in fixing these issues and also, how you can recover unsaved documents after a crash. Please check this help article for more details.

If you still need help, feel free to reach out, we'd be happy to help.

Regards,

Srishti

danielkleindesign

Participant

Was this ever resolved? I am having the same issue. Anytime I open an Illustrator or Photoshop file it crashes. I am using a Dell XPS 13 that is running windows 10. I updated the system and BiOs recently thinking that it may be contributing to the problem with no luck. All of my apps are up to date.

I have had issues with Adobe compatibility with new Windows updates before, but this started before the most recent update. Indesign is working fine.

Any advice?

Monika Gause

Community Expert

danielkleindesign schrieb
Was this ever resolved?

Well, I never even had this problem ...

It's Friday. And if you want a quick approach, you might want to contact Support directly and immediately.

Contact Customer Care

Monika Gause

Community Expert

Which system?

Is this a new computer or did you have any old version previously?

Any third party plugins?

Any corrupt fonts?

Do you have a Wacom or any other specific gear attached?

G

GOAL FoundationAuthor

Participant

Same computer and I have been using the Ai and Photoshop without any issues all year until the last update. I have creative cloud and did the last update and now Ai crashes whenever I try to open a file or create a new file.

I have no idea what your other questions mean, sorry I am not that advanced.

G

GOAL FoundationAuthor

Participant

Now Photoshop is back to crashing as well

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