ILLUSTRATOR KEEPS CRASHING

New Here ,
Mar 30, 2022 Mar 30, 2022

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Hello, there was an update a few weeks ago and since then Illustrator crashes say 5 to 10 times a day. It not just my computer all 5 designers in our office are suffering. Has anyone else experienced this? Our I.T contacted Adobe but as usual they were as much use as a chocolate house in the desert.

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Adobe Community Professional ,
Mar 30, 2022 Mar 30, 2022

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WHich version of Illustrator?

Which system?

Where do you save your files? Cloud files?

Does this do away when you turn off the Auto recovery?

 

Also: all your fonts OK?

Do you use font management? Is it 150% compatible with Illustrator?

Do you use 3rd party plugins?

 

It's not helpful to joke about the official Adobe support here. It would be helpful if you could tell us what exactly they tried and what exactly did not work. Because then we could proceed from there. If they didn't treat your issue like you expected, then please post your case number, so someone could follow up.

 

There are actually issues that only they can help you with, because they can log in to your system.

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Adobe Employee ,
Mar 30, 2022 Mar 30, 2022

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Hello @martyfartpants ,

 

Sorry about the crashing. I understand this can be very frustrating. This is not the experience we want you to have. I would request you to provide a few additional details along with the ones asked by Monika :

  • CASE ID ( Example: ADB-XYZ1213)
  • Please submit the Crash Report.
    While submitting the crash, report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Looking forward to your response.

 

Thanks,
Anubhav

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