I am writing to express my frustration with Adobe Illustrator, which has been crashing frequently, even with simple files. This issue is severely impacting my workflow and productivity. Today was particularly frustrating as the recovery file failed to save almost any of my work. Having used Illustrator for over 20 years, I have never experienced such persistent issues before. Please address this problem as soon as possible.
Adobe Illustrator 2024. MacBook Pro. Apple M2 Pro. Memory 16 GB. 427,75 GB available storage. I'll have a look at resetting the preferences like you suggest, though that shouldn't be the whole problem.
We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3W2q9A6) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3WiiP4U). We appreciate your time and patience in helping us resolve this issue.
I am experiencing the same issue...Very frustrating. on a window 10, I9-900K CPU 3.6Ghz, 64 GB RAM. It worked all fine up to two weeks ago. I tried to update and "boom" it stopped working. I have uninstalled and reinstalled twice. I don't know what to do anymore. Please help....Tight deadlines..
I am sorry to hear about your experience. Would you mind trying the earlier suggestions and letting us know if it helps? If not, kindly share the crash report, so we can check it with the team.
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