Skip to main content
G
gregorym21379142
Participant
April 1, 2023
Question

Illustrator lagging and freezing when moving object on max M1 processor

  • April 1, 2023
  • 6 replies
  • 20983 views

I'm running into a problem where illustrator becomes unusable. When trying to move a path with a few anchor points, illustrator freezes, the color spinning wheel shows up and illustrator then catches up after 20ish seconds. It happens on both a Mac Studio with M1 Ultra and MacBook Pro with M1 Pro, running the latest version of Illustrator. Both of them have GPU setting enables. 

Interestingly when disabling the GPU preview and using the CPU I do not have this issue anymore and moving the object is really smooth. However it disables the zoom animation, creating another caveat in the everyday use of illustrator.

I tried removing the setting, etc. Even reinstall fully Max OS (last version 13.3) and nothing fixed it. Anything to make it work? 

    This topic has been closed for replies.

    6 replies

    Y
    Yasir777
    Known Participant
    April 2, 2024

    Did you try to go back to an older version, before it was lagging, or try to install a fresh copy.

    And you said you are saving to the desktop, do you have lots is apps open?

    but if non of that works, I think you should try Adobe support, althiugh they might be waste of time.

    there was a new illustrator update today, maybe start with that.  

      Marcos Schnaider
      Marcos Schnaider
      Participating Frequently
      April 2, 2024

      I don't want to revert to an earlier version. I pay for the license to use versions with new features. I don't have more than 3 files on the desktop, and the number of open apps isn't excessive.

      Nevertheless, it's a two-year-old computer. It should have the capability to support Illustrator open alongside Photoshop and others.

      The last time I reached out for support, I spent nearly 5 hours hearing repeatedly that I should revert to an earlier version.

      Y
      Yasir777
      Known Participant
      April 2, 2024

      I agree with you, Adobe support is not as good as it seems, most of the time it is a total waste of time, but  I learned to call in the evening after 8:30 pm, you will get a more senior tech, at that time in India it is 7:00am, when you call daytime in the U.S. you will get the tech from the nightshift, wich i found out they take you on a rabbit hole.

      Here is Adobe's website for info on the latest fixes for AI, https://helpx.adobe.com/illustrator/release-notes.html

      I wish I have better ideas, I went thru what you are experiencing with my M1 Mac Studio, in my case, I had to switch save to internal drive, it was taking longer for an action. You can also try logging off your mac; meaning you will have only Apple apps, using preview and see how it reacts before logging off and after and see the difference. Also, do not hesitate to call Apple support, they might already know something.

      good luck.

        J
        Jestergraphix
        Participating Frequently
        November 3, 2023

        I am having the same issue. this is ridiculous. I have the external storage on my system because I deal with a lot of files and a lot of jobs so my HD gets full quickly (even with the 1tb internal). This slowdown is so frustrating! A sinpke vector fie has taken over 10 minutes of beachballing just to save... I'm saving to an external SSD as well connected via the thunderbolt ports... why did I buy this super expensive computer if It was faster for me to just use my old one...

        Y
        Yasir777
        Known Participant
        November 3, 2023

        What OS are you running , do you have space more than 75% left in your internal ?

         

        I usually place all my project files on the SSD internal drive, when I'm done then I move them to external.

        I do 3D work with Adobe Dimension, when rendering I turn off the other Apps. 
        untill this issue is figured out smoothly by Apple, this would be a good workaround.

        but the beachball sounds a different problem. Are your library files synced with CC.

        a hard restart after trash some big files might help. I'm running a Mac Studio with M1 with 32 unified memeory my is is Monterey.

        I hope  any if this helps.

        J
        Jestergraphix
        Participating Frequently
        November 3, 2023

        I think i may be over 75%. trying to eliminate old files etc to get my internal storage down. I have an M2 Max with 64gb and I'm pushing ventura. I don't sync library files with cc. I'm pretty old school that way.

        B
        branchus
        Participant
        June 26, 2023

        Same issue here with a 2023 M2 Pro Mac Mini. Illustrator CS4 running on a old PowerPC G5 is more responsive than what I'm getting on the M2 Pro. Running Ventura.

          Y
          Yasir777
          Known Participant
          June 26, 2023

          Are you saving to external or internal drives. I found my M1 Mac Studio is fast and responsive when I save internally.

            B
            branchus
            Participant
            June 26, 2023

            I followed the advice on this thread and saved to a local drive which definitely did make a difference. But it was originally loading from an external SSD which is lightning-fast, and the file I was using was incredibly basic - a couple of sqaures and circles. It doesn't make sense for it to be going slow.

              Anubhav M
              Community Manager
              Anubhav MCommunity Manager
              Community Manager
              April 6, 2023

              Hello @gregorym21379142, @MelA_2011, @Yasir777,

               

              We understand that encountering technical issues can be frustrating. I hope the suggestions shared in this community post (https://community.adobe.com/t5/illustrator-discussions/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) helped resolve the problem.

               

              If not, we will need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/contact.html?rghtup=autoOpen) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

               

              Looking forward to hearing from you.

               

              Thanks,

              Anubhav

              Y
              Yasir777
              Known Participant
              April 7, 2023
              I have tried all these, non of them helped, but I discovered after reading about the Mac Studio with the M1 chip is faster to save to the internal SSD.
              Once I did that, the lagging has stopped. Prior to that I saved to my external drive and it was not an SSD.
              The article you shared with me, has been written before the M1 Mac’s were released.
              Just today, I had Blender, illustrator, photoshop, Apple Music, Adobe Dimension, Preview and CC all open, and was working without an issue.
              Thanks for checking with me.

              Yasir
              M
              MelA_2011
              Participant
              April 6, 2023

              I ran into the same problem last week when I made the mistake of updating to Ventura 13.3 from 13.2.1. I had a few minor lags on 13.2.1 that I thought were annoying. I'd take those back any day. Now I can hardly run anything without at least a 30 second or more lag or a straight-up beachball of death/frozen. It's more when I try to use Photoshop and/or Illustrator. I have to almost choose which program I'm going to spend more time in and run with that. I am usually between all 3 simultaneously (which is why I sprung for the best/most loaded 2021 MacBook...to make things quick and easy and that's no longer). I ended up uninstalling all CC software, reinstalling (and trashing any preferences) and I no longer keep CC running in the background. I also left all default software presets as they were (windows, tools, etc....didn't touch).  I can get a *decent* amount of work done before it all goes south and I start all over again. Bottom line is I don't believe Ventura 13.3 and Adobe CC (latest) are getting along and for me it's now waiting to see who releases a fix first. Good luck. Try some of what I did and maybe you can salvage some work time until it's fixed. 

                Y
                Yasir777
                Known Participant
                April 1, 2023

                I noticed I had the same issue on my Mac Studio M1, I was saving to an external, every time I'm illustrator only when saving it lags, I count 7 seconds, you see a beachball. Then I discovered that if I save to my internal SSD, all the lagging stoped. This included Photoshop, Adobe Dimension, Indesign etc... and other non Adobe apps.

                Please post your findings.

                I have 32 GB in unified memory, and 1tb in SSD, running on Apple Display.

                 

                yasir 

                G
                gregorym21379142Author
                Participant
                April 1, 2023

                I appreciate the feedback but my problem is not related to yours as it is not a saving issue. This happens either way, file being saved locally on the machine interanl SSD or on CC

                To add a bit more detailed, I followed all the protocol presented here unsuccesfully 

                Y
                Yasir777
                Known Participant
                April 1, 2023

                Are you on Ventura.

                I'm running on Monterey.

                Terms & ConditionsAccessibility statement
                Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices