Illustrator latest version keeps crashing on Mac Monterey

[StefBowker]

Hi, 

I am getting constant crashing in Illustrator on both my Macs running Monterey. The crashing keeps occurring when I go to save right after I have created a drop shadow. I've uninstalled and reinstalled Illustrator but it's still happening. Any suggestions?

[Kevin Stohlmeyer · Accepted solution]

Try going to Apple system prefs/Security and Privacy. Make sure Illustrator is listed in Full Disk Access and checked.

[Anshul_Saini · Accepted solution]

Hi @StefBowker,

We are sorry about the crashing. I can understand your frustration. In addition to Kevin's suggestion, if you are saving to any External Drive/ Network drive/ Server/ DropBox/ GoogleDrive/ OneDrive or any shared folder, I would suggest you save the file locally on the Desktop first and then move the file to any other network/ external location.

However, if that is not the case, would you mind submitting the crash report by following the steps suggested in this help article (https://helpx.adobe.com/ie/illustrator/kb/crash-next-steps.html).

While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us locate the crash report on our internal crash reporter website. By doing this, we will be able to check what is causing the crash and assist you accordingly.

Also, you may try the suggestion in this help article to resolve the crash (https://helpx.adobe.com/ie/illustrator/kb/fix-crash-on-launch-issues.html).

Let us know how it goes. We will be looking forward to your response.

Thanks & Regards,

Anshul Saini