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Illustrator - Libraries Panel blank/missing

New Here ,
Nov 12, 2018 Nov 12, 2018

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Hey there. I've just run a clean install of Windows 10 on my work PC and for some reason after installing illustrator I've come across some issues.

At first i thought it was just the Libraries panel that wasn't loading, but after trying to open a new document, I see that the new doc panel is also broken.

The libraries panel is there, but the panel is completely white, and at the top it says '%DL_LIBRARIES_PANAL_NAME'.

Has anyone else come across this in the latest 2019 build? I've tried re-installing it, no luck.

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correct answers 1 Correct answer

New Here , Nov 12, 2018 Nov 12, 2018

I tried this article first thing, it didn't help. thank yo though.

I've been on chat with support all morning. It turns out the 'extensions' folder was corrupt. It required deleting and replacing with a fresh one. all sorted

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Adobe
Community Expert ,
Nov 12, 2018 Nov 12, 2018

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New Here ,
Nov 12, 2018 Nov 12, 2018

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I tried this article first thing, it didn't help. thank yo though.

I've been on chat with support all morning. It turns out the 'extensions' folder was corrupt. It required deleting and replacing with a fresh one. all sorted

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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