Illustrator locks up an crashes when trying to use the color picker

Are you using any third party plug-ins with your Illustrator? If so try disabling them and see if the problem persists. If that fixes things then you will have to update any of those plug-ins for full compatibility with your version of Illustrator.

Hello @responsible_passion8874,

I appreciate you sharing this information. To investigate further, could you please confirm the specific version of Illustrator and the Windows build you are using? It would also be useful to know if the issue occurs in a new document or just in an existing one, as well as the location of that file, whether it is saved locally on the system drive, in the cloud, or in a remote location. Additionally, please attempt to replicate the issue after booting Windows in Safe Mode to eliminate any third-party interference. Reference: https://adobe.ly/486tAMj

Furthermore, try running Illustrator from a new local admin user profile and let me know if there is any change in behavior. Reference: https://adobe.ly/4ickoKR

Please verify if the Adobe crash reporter dialog appears when the application freezes. If it does not, try resetting Illustrator preferences manually once and test again. Reference: https://adobe.ly/489OVok and https://adobe.ly/43FJRqa

I look forward to your response.

Abhishek