Illustrator Mac 2024 freezes on launch, won't start

[tunghoy]

It was running fine, then randomly stopped launching. When I try, it gets to the point of checking and initializing, then freezes. Always a different item that it's initializing when it freezes. What I have tried:

• Uninstalled from CC desktop and from Finder, reinstalled over and over and over.
• Used the Cleanup tool to remove Illustrator and CC desktop
• Deleted font cache using Terminal
• No 3rd party plugins or anything else to remove, no scripts to launch
• Removed Illustrator caches
• Removed beta version
• Rebooted several times

System info:

• M2 with 16 gb
• Sonoma 14.4.1
• System Monitor shows 9 gb free before trying to launch
• Monitor shows 12 gb used when launch attempt is in progress
• 95 gb disk available, trash is empty, iCloud is nearly full
• Other CC apps are installed but not running

Searching here shows this has been an issue for years. Any suggestions before I give up and start using something else?

[Niall in Faraway Cornwall]

Checked Illustrator again after some time, splash screen has gone, but now stuck on a blank screen. 

[Diego Rojas]

Same issue here, any agent free til monday I thing. the only app that is working now for me is Lightroom Classic, but i dont need to use that app now.

[creative explorer]

Log out of Adobe.com  and log back into adobe.com with the correct account that the apps are installed with. I have two accounts, and if I am using the wrong account, my apps don't play nicely! This is what I have to do! 

Also, I noticed that the screen said Illustrator Beta.....don't use the Beta version. Try to use the Illustrator 2024 version. Or if you truly need to go back to Adobe Illustrator 2023 v27.0 to 27.9 ... I am on a MacBook Pro, late 2013, i7 with 16gigs of RAM with 1TB...maybe it's the OS, but, I am humming along quite nicely! 

[Niall in Faraway Cornwall]

I am definitely logged in with the correct account.

Last night I did a full check of all the Creative Cloud Apps. Most work fine, but Photoshop, Illustrator, and InCopy seem to have the same issue: getting stuck on the splash screen.

Overnight I left Illustrator loading... these screenshots are 7 hours apart, showing it's stuck on initializing plug-ins

 

 

[Monika Gause]

There are a couple of people in this thread ...

Which system is it?

Do you have any third party plugins?

How many fonts?

Do you have any custom materials installed?

Did you all already reset the preferences?

Can you also try and reset the OOBE folder? As Mike describes here: https://community.adobe.com/t5/illustrator-discussions/illustrator-27-7-won-t-open-stuck-on-initiali...

And try what Anubhav describes here: https://community.adobe.com/t5/illustrator-discussions/illustrator-opens-with-blank-window/m-p/14352...

[Niall in Faraway Cornwall]

I'm on a iMac 4.2 GHz Quad-Core Intel Core 7 48 GB 2400 MHz DDR4 running Ventura and Adobe CC all latest releases. 

Only Photoshop,  Photoshop Beta, Illustrator, Illustrator Beta, and InCopy were affected.

My only one third party plugin was WebPshop on Photoshop

1700 fonts (633 active)

No custom materials.

Thanks for responding with those suggestions. I tried them all with no success, including

Manually reset preferences

Reset the OOBE folder

Checked for large presets: none

Since I have too much work and deadlines to meet, I decided to go nuclear: I made copies of my essential preset files, downloaded and ran the Adobe Creative Cloud Cleaner tool to Uninstall/clean everything, and manually uninstalled/trashed anything that remained. Not a trace of Adobe was left on my computer. Then I downloaded Creative Cloud and started over. Unsurprisingly, everything seems back to normal now. Sorry, I can't give any better advice than that, but I was running out of time and needed a solution.

[Monika Gause]

Gla dyou could get it to work.

If anyone else wants to do the same:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

[Ana33561793x8id]

• I have the same problem since the last update 😕 

[Tri3090113840mb]

• This is driving me nuts. 

[Monika Gause]

Some people could solve it by uninstalling, running the Adobe Cleaner tool and then reinstalling. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[wellapple]

The Adobe Cleaner tool worked for me!

[Anubhav M]

Hello everyone,

We understand that encountering technical issues can be frustrating. Our product team is currently investigating this problem. Would you mind sharing some more details, like the exact version of the OS/Illustrator, screenshots of the error message / problem, and Spindump (https://adobe.ly/3SwQ41Y) so we can check this with the team?

Looking forward to hearing from you.

Thanks,

Anubhav

[Pedram26472326zx1i]

has any solution been found?

It's only happened to me when trying to open Photoshop and Illustrator and all my apps and MacOs are up to date.

this happens after I update my Adobe applications...

I tried all the solutions on the internet and they don't work.

( Macbook Pro M2 )

[Pedram26472326zx1i]

And this is Force quit screen

[Anubhav M]

Hello @Pedram26472326zx1i,

We understand that encountering technical issues can be frustrating. Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps to check if they help:

- Close all Adobe applications
- Uninstall any installed Beta apps from Creative Cloud (https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html)
- Relaunch Illustrator

If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and then reinstalling and share your observations.

Looking forward to hearing from you.

Thanks,
Anubhav

[Yogesh5E39]

Hi

One of my users is facing same problem with Illustrator and Photoshop. After upgrading Illustrator to Ver. 28.6 and Photoshop to Ver. 25.11 the apps stopped opening.

The user has MAC OS Sonoma 14.6, on Mac Studio M1 Max, 

I have tried the mentiond remedy but did not solve the problem.

[Monika Gause]

Are any Adobe beta apps installed? If so, uninstall them.

[Yogesh5E39]

Resolved now with same tips, have to uninstall all Beta Apps, strangely some of the beta apps were not showing in CC, had to manually uninstall it from the app folder, then it worked.

Thanks

[Pedram26472326zx1i]

Hello,

I delete completely all my Adobe applications, then delete Creative Cloud, reinstall everything, and problem-solve.

[cw-controlcc_B]

Hi there Anubhav,

This unfortunately has not worked for me. I´m running a Mac studio Apple M1 Ultra, 128GB. And it´s still not loading.

What would you advise at this point?

Thanks,

António

[Gorskon]

This is really horrible, Adobe. I just started trying to restart work on a project this morning after vacation, only to discover that I can't launch any of my Adobe apps other than Acrobat, Lightroom, and Lightroom Classic. All the rest hang at the splash screen. I really don't have time for this "fix," which will take a long time to do and should never have been necessary. Instead, I'm just going to try to muddle through using non-Adobe apps and consider either greatly paring down my Creative Cloud subscription to the bare minimum or even canceling it altogether.

[Monika Gause]

---

@Gorskon  schrieb:

This is really horrible, Adobe. I just started trying to restart work on a project this morning after vacation, only to discover that I can't launch any of my Adobe apps other than Acrobat, Lightroom, and Lightroom Classic. All the rest hang at the splash screen. I really don't have time for this "fix," which will take a long time to do and should never have been necessary. Instead, I'm just going to try to muddle through using non-Adobe apps and consider either greatly paring down my Creative Cloud subscription to the bare minimum or even canceling it altogether.

---

Do you have any Adobe beta app installed? If so, uninstall it, reboot and try again .

[osmansetto]

This method didn't resolve in any change, the applications still freezes in the same splash screen

[osmansetto]

verything worked only after I reinstalled illustrater. Photoshop and indesign kept crashing untill I did the reinstall, thank you for your time 🙂

[Yogesh5E39]

• Problem with Illustrator and Photoshop. After upgrading Illustrator to Ver. 28.6 and Photoshop to Ver. 25.11 the apps stopped opening.
• MAC OS Sonoma 14.6, on Mac Studio M1 Max.
• Attached are Spindump files for Photoshop & Illustrator along with other screen shots.