Illustrator Mac 2024 freezes on launch, won't start

[tunghoy]

It was running fine, then randomly stopped launching. When I try, it gets to the point of checking and initializing, then freezes. Always a different item that it's initializing when it freezes. What I have tried:

• Uninstalled from CC desktop and from Finder, reinstalled over and over and over.
• Used the Cleanup tool to remove Illustrator and CC desktop
• Deleted font cache using Terminal
• No 3rd party plugins or anything else to remove, no scripts to launch
• Removed Illustrator caches
• Removed beta version
• Rebooted several times

System info:

• M2 with 16 gb
• Sonoma 14.4.1
• System Monitor shows 9 gb free before trying to launch
• Monitor shows 12 gb used when launch attempt is in progress
• 95 gb disk available, trash is empty, iCloud is nearly full
• Other CC apps are installed but not running

Searching here shows this has been an issue for years. Any suggestions before I give up and start using something else?

[Monika Gause]

Do you have any Adobe beta apps installed? If so, try and uninstall them.

[Yogesh5E39]

No i dont.

[Monika Gause]

No Adobe beta app? 

In that case you might need to uninstall, run the Adobe Cleaner tool and reinstall.

The Cleaner tool is here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

If you have any custom brushes or other custom stuff, take it out of your system first, so the Cleaner tool cannot erase it.

[Yogesh5E39]

I have done that too: uninstall, run the Adobe Cleaner tool and reinstall. but no resolution.

[Aaron39059980bmn4]

This is currently happening to me too and no matter how many times I install/uninstall it won't work...

[JeniPorter66]

I am loosing my mind on this.. it started today around 5pm and since then i have tried everything in this thread.  I even re installed my OS and did a 2 hour scrub to make sure nothing was affected from malware.  NOPE...  I also have a deadline with my art and i am freaking out.   I have a brand new macbook pro arriving tomorrow so I can do my job... Very expensive HOPE to fix the issue 😞    in all the years I have used Adobe products, never have i experienced this..  totally frustrated and perplexed...

[Monika Gause]

Do you have any Adobe beta apps installed? If so, uninstall them.

[cw-controlcc_B]

Yeah, that didn't work.

Nor trying to instal previous versions. This sucks big time, Adobe. This is beginning to become unsolvable with this new update.

We're depending on these things NOT happening.

[Monika Gause]

Did you reboot the computer?

After uninstalling, run the Adobe Cleaner tool. This is going to be pretty destructive. So if you have custom brushes and stuff, pick them from your system first. Here are the locations: https://www.vektorgarten.de/illustrator-settings.html

The Cleaner tool can be found here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

[cw-controlcc_B]

I did reboot the computer. I did use the Cleaner Tool. Rebooted again.

Installed older version 25.9.11 .And again, no developments. Freezes when initiating.

[Pedram26472326zx1i]

need to uninstall apps completely with all presets and plugins then uninstall creative cloud and installed again

[Ivy Ahn]

I’m experiencing the same issue. The applications are not responding. It started with Photoshop, but when I tried Illustrator, I encountered the same problem. Both just keep loading without opening. I’ve already uninstalled and reinstalled them, but the problem persists. Could you please help me?

For context, I’m using a MacBook with Sonoma 14.6.1. However, the issue began before I updated to this version. I've never had this kind of issue before; I noticed it two days ago.

[Ton Frederiks]

Did you follow the steps from the correct answer by Anubhav above?

[osmansetto]

I did follow all the steps, it didn't make any differince.

[Monika Gause]

Can you try and check in the Application folder if you have an Adobe Beta apps installed?

If so, uninstall them. It's the video apps that are concerned here.

[osmansetto]

I did uninstall it, everything worked only after I reinstalled illustrater. Photoshop and indesign kept crashing untill I did the reinstall, thank you for your time 🙂

[Ton Frederiks]

Then it is probably better to contact Adobe support after the weekend.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

And ask for an Agent

[Ana33561793x8id]

i tried opening any app in this example adobe illsutrator beta it takes around 10 min to load and then shows the error that the app is not responding and to force quit it because it takes too much app memory, same thing happens to other apps since the last update was took place.

[Monika Gause]

This is the beta. Does the released version run?

[Ana33561793x8id]

I'm not sure what you mean with that question. Nothing runs from adobe no app, and all of them are up to date if that's the info you requested.

[Monika Gause]

When you boot into Safe Mode and do not launch anything else: is it then running?

(not meant as a permanent solution, just to figure out if it can run at all)

[Ana33561793x8id]

No it does not run even in safe mode

[Monika Gause]

Can you try and uninstall Illustrator, run the Adobe Cleaner tool and then reinstall? Make sure to save any custom brushes, scripts and stuff before uninstall. Possible using Edit > My settings > Export. 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Hector32543877evkd]

So i was started to panic ( at least someone have the same issue ) because just about 2 hours ago all my apps stop working just like you describe it ... my S.O is Windows  and I tried everything but nothing works  

[Anshul_Saini]

Hi @Hector32543877evkd,

I'm sorry to hear you're experiencing the same issue with your Adobe apps not working after the last update. It's understandable to feel panicked, especially when you're suddenly unable to access the tools you rely on.

Would you mind confirming if you have any beta Adobe apps installed on your computer? If yes, kindly try the following steps to check if they help:

- Close all Adobe applications
- Uninstall any installed Beta apps from Creative Cloud (https://adobe.ly/4caVsix)
- Relaunch Illustrator

If the problem persists, try removing Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/4cfCbw4), reinstalling it, and sharing your observations.

Looking forward to hearing from you.

Best,

Anshul Saini