Illustrator Mac 2024 freezes on launch, won't start

[tunghoy]

It was running fine, then randomly stopped launching. When I try, it gets to the point of checking and initializing, then freezes. Always a different item that it's initializing when it freezes. What I have tried:

• Uninstalled from CC desktop and from Finder, reinstalled over and over and over.
• Used the Cleanup tool to remove Illustrator and CC desktop
• Deleted font cache using Terminal
• No 3rd party plugins or anything else to remove, no scripts to launch
• Removed Illustrator caches
• Removed beta version
• Rebooted several times

System info:

• M2 with 16 gb
• Sonoma 14.4.1
• System Monitor shows 9 gb free before trying to launch
• Monitor shows 12 gb used when launch attempt is in progress
• 95 gb disk available, trash is empty, iCloud is nearly full
• Other CC apps are installed but not running

Searching here shows this has been an issue for years. Any suggestions before I give up and start using something else?

[cyrusv45541258]

I've had this problem accross 2 machines - one is an M2 mac studio ultra. Wasted last 3 hours trying to figure out whats going on. 

[Lifeofh22370670d45f]

Yeah, I'm on te same boat. 

I've noticed in the last couple of days the my photoshop and illustrator is using a lot of ram that it even uses swap memory considering that I have 64gb ram. And now apps are not even opening. All my other apps, aside from Adobe apps, are working. 

Macbook Pro M1 Max user.

[dawnk11363365]

I have 24GB unifired memory. And having issues. I maxed out the ram on my new M3 to avoid free memory issues.

Thanks as goofed on my first post. Sure glad I dropped my Illustrator class starting next week as I'd be going nuts now not having the app functioning properly.

[Monika Gause]

512 GB of RAM seems huge - are you sure?

Do you have any Adobe Beta apps installed in the Application folder?

[dawnk11363365]

You're right. I goofed on that.

[ROB5EDC]

Yep! I have the exact same thing happening now. I have attempted all the below suggestions and still not working.
Did you manage to sort this out?
Thanks

[Ultimxer]

Just uninstall any Beta apps you have installed, and the apps should run normally. Just tested it and it worked wonders!!

[andrew79871339]

Thx, that did it for me!!!!

[Sergey23116682npzb]

That worked, but I wasted 3 hours solving this! Ridiculous!!!

[hummelsturm]

Thanks so much, that did the trick. 

[dawnk11363365]

I uninstalled all Adobe apps. Nothing worked. I only reinstalled the one Illustrator app and still won't open.

[Luis Ant23010087xeb7]

Not working is pain in the aa with a lot of works to do 

[Bright Fantail]

I also removed the photoshop, illustrator and indesign apps including their preferences. Restarted mac and installed them back one by one. Does that help?

[Luis Ant23010087xeb7]

It's the same with Photoshop....

[Monika Gause]

---

@Luis Ant23010087xeb7  schrieb:
It's the same with Photoshop....

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Did you uninstall all Adobe beta apps? Above all the video beta apps.

[dawnk11363365]

I uninstalled all apps and the creative cloud, did the clean sweep, etc. Nothing is helping the illustrator app open up. It downloads to my desktop but just stalls on opening. Am perplexed as am not a techie person, but a Creative.

[Diego Rojas]

I've tried opening Illustrator, Photoshop, Premiere Pro, etc... but I can't open any of them. I tried everything, shutdown, reboot, reinstall but nothing works

[Monika Gause]

Which version of Illustrator and which system is it?

Please tell us about your hardware.

Is there any error warning?

[Diego Rojas]

I have a macbook pro m1 max, 32gb ram, 1tb ssd. I tried openning illustrator 2024 and beta, photoshop 2024 and beta, premiere pro 2024 and beta, etc...  as in the picture, it stays there, "Freeze"

[Diego Rojas]

Sonoma 14.6

[Monika Gause]

Sonoma can be a problem in itself. 

Does it work when you boot into Safe Mode?

[Humanzees]

Doesn't work in safe mode for me

[Humanzees]

Having the same problem today. No Adobe apps will open for me (iMac 4.2 GHz Quad-Core Intel Core i7 48 GB 2400 MHz DDR4 Ventura); I get as far as the splash screen, and then it hangs forever.

[Humanzees]

All apps are the latest updates, but none will start. Some kind of server authentification issue perhaps? I've tried getting hold of an agent, but none available til Monday

[Humanzees]

And no, no error warnings. Just interminable waiting