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A
Andrew24572087m0si
Participant
May 23, 2022
Answered

Illustrator macOS 12.3.1 Preferences folder Read-Only

  • May 23, 2022
  • 3 replies
  • 3565 views

I've tried to change the permissions on preferences (i've succeeded in changing them on Application Support/Adobe)

 

However when i go to /Library/Preferences it says it can't change the permissions because I don't have the permissions necessary to do so

 

Anyone kno whow to remedy this?

 

[Renamed by Mod]

This topic has been closed for replies.
Correct answer Anubhav M

Hello @Andrew24572087m0si,

 

Sorry to hear about this experience. As pointed out by Larry, you need to change the permissions for these folders after closing out all Adobe applications:
• ~/Library/Caches
• ~/Library/Application Support/Adobe
• ~/Library/Preferences

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

 

Kindly update this thread if the issue persists or if you need further assistance.

 

Thanks,

Anubhav

3 replies

W
Willem23507417uavl
Participant
November 12, 2022

Hi,

I have been having the same problem about 6 months ago... I have been going throgh all the steps and adjusted all the folders to read and write... AI functioned fine after that.
Now, unfortunately, 6 months later I get the same message, and AI doesnt start up.
Obviously all the folders are still set to read and write, but in one way or the other this message pops up and I cant get to work..
Can anybody help me?

Larry G. Schneider
Community Expert
Larry G. SchneiderCommunity Expert
Community Expert
November 12, 2022

What version of AI is currently active on your computer? Do you have automatic updates enabled in your CC account? It may be that an update occurred and reset the preferences.

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
May 24, 2022

Hello @Andrew24572087m0si,

 

Sorry to hear about this experience. As pointed out by Larry, you need to change the permissions for these folders after closing out all Adobe applications:
• ~/Library/Caches
• ~/Library/Application Support/Adobe
• ~/Library/Preferences

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

 

Kindly update this thread if the issue persists or if you need further assistance.

 

Thanks,

Anubhav

    A
    Andrew24572087m0siAuthor
    Participant
    May 24, 2022

    Thank you! This fixed it.

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      May 24, 2022

      Hello @Andrew24572087m0si,

       

      Glad to hear it helped. Feel free to reach out if you need further assistance in the future.

       

      Regards.

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      May 23, 2022

      Yo ushould go to Apple System Preferences/Security and Privacy and add Adobe Illustrator to the Full Disk Access list. No need to go around in the individual folders.

        A
        Andrew24572087m0siAuthor
        Participant
        May 23, 2022

        Thanks! Unfortunately when given full access the application still doesn't open and still gives the same error.

         

        When I follow the instructions on the website under more info: https://helpx.adobe.com/illustrator/kb/preferences-folder-read-only-error.html, I'm met with the error message within finder saying I cannot update the preferences folder's permissions.

         

        Have you ever seen anything like this?

        Larry G. Schneider
        Community Expert
        Larry G. SchneiderCommunity Expert
        Community Expert
        May 23, 2022

        Apple has limited access to the System/Library in the new Monterey OS to the System Admin only. To change the Adobe preferences for Illustrator, you need to go to the Library folder in your user folder.

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