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Participant
December 2, 2020
Answered

Illustrator makes my mac crash and shut down

  • December 2, 2020
  • 2 replies
  • 559 views

I own MacBook Pro (Retina 15-inch Mid 2014), Processor 2.5GHz Quad-Core Intel Core i7, 16GB NIVIDIA GeForce GT 750M 2GB Intel Iris Pro 1536.

On the very 2 last days while working on Illustrator it suddently stuck my Mac everything freeze and my Mac shut down abruptly.

At the start i thought maybe something wrong with my Mac but I realized that ONLY while working on Illustrator my Mac behave as described above.

This topic has been closed for replies.
Correct answer Eden Efraim

Thanks for the help, I found solution which was to diable GPU, FULL explaintion is in the link below:

https://helpx.adobe.com/in/illustrator/kb/illustrator-cc-crash-launch.html  

2 replies

Eden EfraimAuthorCorrect answer
Participant
December 4, 2020

Thanks for the help, I found solution which was to diable GPU, FULL explaintion is in the link below:

https://helpx.adobe.com/in/illustrator/kb/illustrator-cc-crash-launch.html  

Monika Gause
Community Expert
Community Expert
December 2, 2020

You could contact Customer Care and have them log into your system to sort this out.

https://helpx.adobe.com/contact.html