illustrator, Mouse missing on artboard page

[Bank28451799mvgn]

illustrator, Mouse missing on artboard page
how to solve the problem
.

Video :  https://youtube.com/shorts/yzy57Jg7Aow?feature=share 

[Monika Gause]

Did you already reboot the system?

[Bank28451799mvgn]

I did it, tried downgrading the version and it didn't get any better.

[IaMMaI]

อัพเดทวินโดว์ 11 เป็น build 26080 หรือเปล่าครับ ผมอัพเดทวินโดว์แล้วก็เป็นเหมือนกัน. 

[Bank28451799mvgn]

ใช่ครับ แล้วเป็นหลังอัพวินโดว์พอดีด้วย

[BalderRomey]

I have the same issue, duplicating it in the beta and the latest stable version. I've reset my preferences, rebooted, and updated my video drivers, but the issue persists. I'm wondering if you are running Windows Insider builds. I installed a new canary build yesterday (26080.1 ), and I'm trying to rule that out as well.

[Bank28451799mvgn]

i downgraded my windows version to 24h2 (26058.1300) Illustrator now works fine.

[BalderRomey]

Thanks, I'm backing up my machine for a downgrade now...

[Doug A Roberts]

There is a uservoice issue raised for this here:

https://illustrator.uservoice.com/forums/601447/suggestions/48142784

Unfortunately we don't have answers yet, but it would be helpful if you added your vote and post any system or Illustrator version information there. It seems to be related to the most recent Windows 11 update.

[Doug A Roberts]

There is a uservoice issue raised for this here:

https://illustrator.uservoice.com/forums/601447/suggestions/48142784

Unfortunately we don't have answers yet, but it would be helpful if you added your vote and post any system or Illustrator version information there. It seems to be related to the most recent Windows 11 update.

[Doug A Roberts]

There is a uservoice issue raised for this here:

https://illustrator.uservoice.com/forums/601447/suggestions/48142784

Unfortunately we don't have answers yet, but it would be helpful if you added your vote and post any system or Illustrator version information there. It seems to be related to the most recent Windows 11 update.

[kylel224801]

I also have this issue. 😞

[mihai5FA8]

Same here. In PS is OK, but on AI is "invisible".

[Monika Gause]

Please add your cote on Uservoice (see link above)

[Anubhav M]

Hello @kylel224801, @mihai5FA8,

We understand that encountering technical issues can be frustrating. Would you mind checking if you have an Insider Build of Windows installed (https://adobe.ly/3IIAIT2)? If so, kindly try the suggestions shared in this help article to perform a clean install of Windows (https://adobe.ly/3PpuBXn). 

If not, kindly share more details, like the exact version of the OS/Illustrator, details about your workflow, and a screen recording of the problem (https://adobe.ly/48WC2fv), so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

[kylel224801 · Accepted solution]

NEW WINDOWS UPDATE!! Windows 11 Insider Preview 26085.1 HAS FIXED THIS PROBLEM!