Skip to main content
R
rafaelamador
Inspiring
October 17, 2022
Question

Illustrator muito lento

  • October 17, 2022
  • 2 replies
  • 1190 views

O programa de computador está muito lento.

Atualizei para a nova versão do Illustrator e o Adobe Creative Cloud e começou a ficar muito lento.

Atualizei e regredi o driver da placa de vídeo.

Modifiquei aspectos de desempenho do Illustrator, mas continua muito lento.

Desinstalei e instalei uma versão mais antiga e não melhorou.

Agora voltei para a versão atual (26.5).

O que fazer?

This topic has been closed for replies.

2 replies

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
October 17, 2022

Here's a Help file for different ways to make Illustrator run faster:

 

https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html

R
rafaelamadorAuthor
Inspiring
October 18, 2022

Obrigado pela ajuda. 

O desempelho melhorou, mas não solucionou o problema.
Tenho percebido que quando abro o Chrome ou algum software que consuma maior quantidade de memória, acontecem os erros e problemas. Reduzi a quantidade de abas, de programas abertos.
Ajustei o desempenho do Illustrator, mas não resolveu. 
E assim, preciso reiniciar o computador a cada erro. 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
October 28, 2022

Hello @rafaelamador,

 

Thanks for confirming that, and sorry for the late response. Would you mind restarting your computer in Safe Mode and then running Illustrator to check if it helps?

 

Looking forward to your response.

 

Regards

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
October 17, 2022

Hello  @rafaelamador

 

Sorry to hear about this experience. Would you mind checking if Illustrator also behaves this way with other files? If yes, kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

R
rafaelamadorAuthor
Inspiring
October 18, 2022

Olá.

 

Realizei os procedimentos indicados, mas não melhorou.
Percebi que quando abro o navegador Chrome ou algum software que consuma mais memória, os erros continuam acontecendo. Reduzi a quantidade de abas do navegador e programas abertos.
Os erros continuam acontecendo. 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
October 20, 2022

Hello @rafaelamador,

 

Thanks for confirming that. Would you mind checking if Illustrator behaves this way with all files? Also, could you share a screenshot of the error message so we can investigate this further?

 

Looking forward to your response.

Regards

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices