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Illustrator não está abrindo no MacBook Air

New Here ,
Mar 06, 2024 Mar 06, 2024

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Alguém poderia me ajudar?

Estava usando o illustrator normalmente e ele travou, simplesmente não conseguia nem fechar ele, tive que forçar o encerramento dele (utilizo um MacBook Air).

Já tentei de tudo: desinstalei todos os programas da Adobe, instalei novamente, atualizei o software do computador, reiniciei diversas vezes, mas toda vez que abro o programa ele tranca em uma tela cinza, e não é possível nem fechar ele, somente forçando o encerramento. Me ajudem!!!! Preciso do programa para trabalhar.

 

Obs. Os outros programas estão abrindo normalmente, isso está acontecendo somente com o illustrator 

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Bug , Performance

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Adobe
Adobe Employee ,
Mar 06, 2024 Mar 06, 2024

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Hi @BLESSED Brand,

 

I'm sorry to hear about the troubles you're facing with Adobe Illustrator on your MacBook Air. It sounds like a frustrating situation indeed.

 

This issue has been reported by some users, and while we work on a permanent fix, let's try a workaround. Can you try installing version 27.7 of Illustrator to see if that helps? Sometimes, reverting to a previous version can resolve compatibility issues or bugs that may have been introduced in the latest update.

 

You can download version 27.7 from the Creative Cloud app by following these steps:

  1. Open the Creative Cloud desktop app.
  2. Go to the "Apps" section > All apps.
  3. Find Adobe Illustrator in the list of installed apps.
  4. Click on the three dots (...) next to Illustrator and select "Other Versions."
  5. Look for version 27.7 in the list and click "Install."

Once installed, try opening Illustrator again and see if it works without freezing on the gray screen. If the issue persists, please let us know, and we'll continue to assist you in finding a solution.

 

Best regards,

Anshul Saini

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