Illustrator ne se lance pas !

[David-dkf]

Bonnjour,

Je viens d'installer illustrator, au lancement de l'application j'ai eu une alerte m'indiquant de faire cette procédure : https://helpx.adobe.com/fr/illustrator/kb/preferences-folder-read-only-error.html

Ce que j'ai fait ! Et vérifié ! Tous les droits d'accès du dossier et des sous dossiers sont bien en "Lecture et écriture"

Puis, j'ai redémarré mon Mac,

Illustrator ne se lance toujours pas et j'ai toujours le même message

2, j'ai désinstallé Illustrator, puis je l'ai réinstallé, mis les droits sur les dossiers.. Idem, Illustrator ne se lance toujours pas !!

Par ailleurs, photoshop et Indesign se lancent parfaitement

Help !!, le conseillé adobe n'a pas donné suite à la conversation

NB, je suis suis MacBook M1 2022

Merci de votre aide !

[kevin stohlmeyer]

Add Illustartor to the Apple System Preferences/Security and Privacy/Full Disk access list.

[Anubhav Majumder]

Hello @David-dkf,

Sorry to hear about this experience. I hope the suggestions shared by Kevin helped resolve the problem. If not, kindly try running Illustrator under the root user account and share your observations.

Looking forward to your response.

Thanks,

Anubhav

[David-dkf]

Hello
Thank you for your response and advice

i've Enable Root User, but the problem persists.

[David-dkf]

Hello

Thank you for your response and advice 🙂

Kevin, i've added Illustartor to the Apple System Preferences/Security and Privacy/Full Disk access list but the problem persists.

Do you think I should re-install Illustartor ? or is there another solution?

Merci !

[David-dkf]

In addition, I installed Acrobat DC, at launch the software crashes

[David-dkf]

Hello,
I found a way out, but it doesn't work for me

- I uninstalled Illustrator
- I created a new Admin user on my Mac.
- I restarted my Mac, and logged in as the new user.
- I launched "Adobe Creatice Cloud", I logged in to my account
- I ran the Illustrator install
- I put the folder /Users/<user>/Library/Application Support/Adobe/ in the rights "read and write" + under folders
- I launched the illustrator, its working! 🙂

But when I log back into my main account, Illustrator does not launch and always asks to modify the rights on /Users/<user>/Library/Application Support/Adobe/
While they are good at "read and write"

Odd ?! How can I resolve this?
Thank you for your help

[Ton Frederiks]

Did you check in System Preferences in Security & Privacy the access in the options Full Disk Acces and Files and Folders?

[David-dkf]

Yes ! Illustrator is ticked

[Monika Gause]

If you cannot get the user privileges adjusted yourself, try and contact https://helpx.adobe.com/contact.html and have them do it.

Make sure that you contact them. There might be scammers on the forum who try and contact you.

[David-dkf]

Ok, i will 🙂 thank you very much for your advice 

[David-dkf]

Just to let you know that it's all good, I was able to solve the problem thanks to your advice, thank you very much! 🙂

[kevin stohlmeyer]

Please mark the correct answer so others can benefit from this thread. Thanks!

[David-dkf · Accepted solution]

I was in : Macintosh HD/Library/Application Support/Adobe/ when you actually have to go to : /Users/<user>/Library/Application Support/Adobe/ as you said