Illustrator not letting me save my files

[Alexisbaer]

Hi

I keep getting this pop up message when I try to save a file after I recently saved another file.

Does anyone know what this means/how to resolve the issue?

Thanks!

[Alexisbaer]

I forgot to mention that I just updated to the latest version of illustrator, 29.7

[Anubhav M]

Hello @Alexisbaer,

I'm sorry to hear about the trouble you're having. Our team has pushed an update to Illustrator 29.7.1, which should help alleviate this problem. Would you mind updating Illustrator and letting us know if it helps?

Looking forward to hearing from you.

Anubhav

[elmarbruelhart]

Hi

I have the same problem, even with version 29.7.1.

[frederico_8058]

I have the same problem. 

[Will_Hesketh6746]

I'm getting the same issue. Updated to the most recent version. Accidentally saved over something earlier because of it too! 

[Anubhav M]

Hello @Will_Hesketh6746, @Will_Hesketh6746,

I'm sorry to hear about your experience. Could you confirm if Illustrator behaves this way consistently, with all files, and if this happens after using a particular tool/feature or when going through a specific workflow, along with a small screen recording of your exact workflow and the problem, so we can better assist you?

Looking forward to hearing from you.

Anubhav

[Will_Hesketh6746]

Thanks for the message Anubhav. It's an intermittent thing but it's
happening regularly - probably more times than not. I thought it might be
the 'Create PDF Compatible File' option (because that was causing problems
with saving a couple of years back) but I tried un-checking that box. I
will keep an eye on it and try to identify any patterns & screen record if
I pinpoint anything.

Thanks
Wil

[elmarbruelhart]

I disabled the following options:

• Automatically save cloud documents
• Save in the background

Now I no longer have any problems.

[Kateryna_Shcheglova7394]

This problem appears with every file. Doesn't allow saving progress.

[Kateryna_Shcheglova7394]

I have the same Problem

[Kateryna_Shcheglova7394]

I HAve the same Problem

[Bill Silbert]

It sounds to me like Illustrator's background saving feature may be causing the problem. This feature allows you to get back to work on a file while the document continues getting saved. This is especially helpful with large files that take a long time to save as without this feature you would not be able to resume working on a file until the save was finished. If you tried saving a second document while still background saving the first then I could see getting the popup that you did. If you would prefer not to use background saving then you can turn it off in the File Handling section of your Illustrator preferences (settings).

[her_6567]

i have this issue as well, Adobe what are you doing to your software 

[mizzwinkens]

Same happening to me. I have version 29.7.1. Can't save, save as or save copy. I have just now switched off auto save and save to cloud but my current open file still won't save. HELP!

[FrizzleFry]

Same thing running 29.7.1; I update 15 days, strange just started happening this week. (August 18th).  If I reboot its seems to be good for awhile.

[AreliMedia]

Same, it just started today for me. All of my apps are on auto update, and they are all on the most current versions. Illustrator crashed 6-7 times yesterday when I tried to use key commands, and today won't save files, just 'saves' endlessly or errors out. I've had to restart/force quit Illustrator at least 5 times so far today. I can't get work done because of this Adobe, this is insane.

[FrizzleFry]

Update: I turned off the automatically save to cloud- this had no effect. I tried changing the auto save from every 30 seconds to any other time and it will not change, just defaults back to 30 seconds?! Turning off auto save now and running that for awhile- see what happens.

[Kateryna_Shcheglova7394]

I disabled these two functions (thanks to the comments above). and then it worked without problems.

[FrizzleFry]

This is the way. Thank you.

[HARSHIKA_VERMA]

Hi All,

We are sorry for the experience. The team is tracking this UserVoice link. Please check Egor's comment and confirm if that solves the issue.

If not, please share the requested logs with the team for investigation.

Thanks,

Harshika

[Kateryna_Shcheglova7394]

I don't know what happened, but this is the first update in Illustrator after which everything works worse. Saving takes a long time, small interferences constantly appear, either you can't move the points with the stylus, or some tool freezes. After rewriting everything works again. But this really VERY much interferes with work

[mark_2138]

I'm also having the same issue at work with the latest version of Illustrator. Hopefully it gets resolved soon -  making it difficult to get things done. 

[Monika Gause]

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@mark_2138  schrieb:

I'm also having the same issue at work with the latest version of Illustrator. Hopefully it gets resolved soon -  making it difficult to get things done. 

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Did you already try turning off "Save in background" in the Illustrator preferences?

[mark_2138]

I did and it seems to help, but the saving process is a lot slower than it used to be.