Illustrator not opening AI file for being in an "unknown format"

New Here ,
May 04, 2022 May 04, 2022

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**this file is an AI worksheet downloaded from Canvas for my design class and it is working for other classmates, so I don't believe the file is corrupt**

 

I have been trying to upload and work on this file for hours and I have been troubleshooting everything I can think of. What am I missing?

 

Screenshot 2022-05-04 23.14.17.png

 

Things I've tried:

- restarting and updating my laptop

- closing all open apps and tabs

- deleting and redownloading the file

- making a copy of the file and trying to upload that instead

- uninstalling Illustrator and removing the preferences, then installing again

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Import and export

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New Here ,
May 04, 2022 May 04, 2022

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I will also add that this file was previously in a ZIP file. Does that affect it at all?

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Adobe Community Professional ,
May 05, 2022 May 05, 2022

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"downloaded from Canvas" - so it's a Canvas file?

 

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Adobe Employee ,
May 05, 2022 May 05, 2022

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Hello @Emily243241173mgr,

 

Sorry to hear about this experience. I would request you to share a few more details like:

  • Exact version of the OS and Illustrator
  • Where is this file saved (Internal/External/Network drive) or in a Synced folder (Google Drive/OneDrive/Dropbox etc.)?
  • Can you kindly try copying the file to a different location, such as the desktop, and opening it from there?
  • Would it be possible for you to share the download link to the file in which you are facing this issue here or via DM?
    To send a DM, click on my profile picture and then click on the "Send a Message" button to send the DM.

 

Also, you may try opening this file in Acrobat and share your observations with us.

 

Looking forward to your response.

 

Thanks,

Anubhav

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