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Participant
April 1, 2020
Question

Illustrator not responding or crashing imac

  • April 1, 2020
  • 1 reply
  • 146 views

Illustrator 2020 keeps crashing my iMac (screen goes white and the iMac restarts on its own), it can't seem to open files 200Mb and up. I tried uninstalling and going back to 2019 but that's not helped either. Activity Monitor shows Ilustrator using 1.36GB when trying to start up. When it is running (trying to open a file designed in Illustrator 2020) even with no other programs running, it is barely making progress. 
I've cleaned the iMac with Cleanmymac and there's lots of hard drive space and I just can't work out what's making the whole iMac run slowly, especially when trying to run adobe programmes. Please please anyone help. 
It's a late 2012 iMac running Catalina. 

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1 reply

Monika Gause
Community Expert
Community Expert
April 2, 2020

The crashing only happens when saving or opening files?

Where are the files located?

Is a printer connected and set up? If not, try and set up a PDF printer.