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When opening and saving projects in Adobe Illustrator it freezes for long periods says not responding then eventually opens or saves. I looked at the thread wait chain and get the error "One or more threads of Illustrator.exe are waiting to finish network I/O. I have no errors in event viewer.
I have tried uninstalling completely, using the AdobeCreativeCloudCleanerTool and removing all CC produts with it. Installing older versions of Illustrator.
Also have tried deleting the OOBE files, As well as deleting profile file.
The computer itself is able to handle the application with under 50% of cpu usage, memory usage and disk usage.
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Hello Scott,
If you happned to have a network printer installed on that computer, that may be key to your issue. Ai is interrogating the network printer when you save the file (I wish I knew why) that is why you see network I/O. Change your default printer to something that is available and/or go to file/print in Ai and change the printer for that file.
Oh wow this fixed it for me. Just as soon as I tried to save or save as, my program would freeze and I would get the "bling" sound on anything unless I pressed the Escape key (I'm on Windows). I changed my printer to Adobe PDF from my home printer (yes, connected through the home router) and the problem is fixed. Thank you!
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Hi there,
We are extremely sorry about the trouble you are facing with Illustrator. As per your query, Illustrator freezes whenever you try to save or open files. That's definitely not a typical experience with Illustrator. Let us make this right for you. I would request if you can share a few more details like:
Looking forward to your response!
Regards,
Srishti
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Sure I'd be happy to
OS is Windows 10 up to date
Illustrator is the latest version 23.0.6 64bit but I have also tried older version 23.0.5 with same problem
No specific document, its just all documents
I've tried files saved on the desktop as well as network files
I don't know for sure about changes as I am not the normal user of the computer but she said there were no changes
And there is not font management utility
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Thanks for sharing the details. Please try these steps one by one and share your observations:
1. Reset Preferences:
-Close all Adobe applications.
-Go to Location C:\Users\user\AppData\Roaming\Adobe
-Rename Adobe Illustrator and Adobe Illustrator 23 Settings folders to Adobe Illustrator.old and Adobe Illustrator 23 Settings.old
-Launch Illustrator from the Creative Cloud.
Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.
2. If that doesn't help, try booting the system into Safe Mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which is conflicting with the Illustrator.
3. If that doesn't help either, login to Hidden Admin Account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html
4. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a remote session that way.
Regards!
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I tried resetting preferences and opening files in admin both still having the same "not responding" issue. I still need to check in safe mode but need time when that the user doesn't need the laptop to try.
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Thanks for trying that. Let us know if Safe mode helps resolving the issue. If not, please reach our one-to-one support at https://helpx.adobe.com/support.html
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It works fine in safe mode and then tried closing programs in the background to see if they were conflicting but didn't fix it. I also made sure the default printer was set and on AND also tried to set print to pdf as default but still a problem. I opened a support ticket so hopefully, they call me for phone support soon
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Did you ever get a fix to this issue? It happens to me all the time and no fix suggested has even made it better.
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I have the same problem too. It would be nice if the solution were written here.
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Same here. Same problem when trying ot save file as .ai. Same too with .pdf. Uninstalled and re-installed. Still same. Have been using Illustrator for years, never had this problem. Getting this resolved will be nice. Rgds
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Hi @Hudson LEE,
Sorry for the trouble. There could be the various reason this could happen. I will try my best to help you out. Would you mind sharing a few details like:
Kindly update the discussion if you need further assistance. We'd be happy to help.
Thanks & Regards,
Anshul Saini
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Hello Scott,
If you happned to have a network printer installed on that computer, that may be key to your issue. Ai is interrogating the network printer when you save the file (I wish I knew why) that is why you see network I/O. Change your default printer to something that is available and/or go to file/print in Ai and change the printer for that file.
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Oh wow this fixed it for me. Just as soon as I tried to save or save as, my program would freeze and I would get the "bling" sound on anything unless I pressed the Escape key (I'm on Windows). I changed my printer to Adobe PDF from my home printer (yes, connected through the home router) and the problem is fixed. Thank you!