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markk25503653
Participant
August 4, 2022
Question

Illustrator Not Responding

  • August 4, 2022
  • 2 replies
  • 279 views

Opening files and/or moving art on the artboard, illustrator continuall freezes with "not responding" message. Seems like it is getting worse by the day. Any help?

This topic has been closed for replies.

2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 4, 2022

Hello @markk25503653,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences as suggested by Monika by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

 

Also, check for issues with fonts by following the steps shared in this article and check if it helps: https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html.


Looking forward to hearing from you.

 

Thanks,
Anubhav

M
markk25503653Author
Participant
August 5, 2022

I followed these steps and continue to have problems.....illustrator slows to a crawl, then crashes

 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 31, 2022

Hello @markk25503653,

 

Thanks for confirming that, and sorry for the late response. I hope the problem is resolved by now. If not, kindly try running Illustrator under the root user account (macOS) or a different administrator account (Windows) and share your observations.

 

Looking forward to your response.

 

Regards.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
August 4, 2022

Please tell us about your hardware, system, Illustrator version and the files.

 

Can be as simple as a computer reboot

Or preferences corruption

OOBE folder corruption

corrupt fonts

missing printer

files on network

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