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Illustrator not working on google drive

New Here ,
Nov 22, 2022 Nov 22, 2022

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So my company uses google drive cloud as a backup networks.

I use google drive for desktops because I have to edit in real time the illustrator files, but a while back my illustrator files stopped syncing with google drive. I have the updated file on my computer in the finder section of drive for desktop, but when I get to browser drive the .ai is outdated and is full of these .tmp files, as you can see in the images below.

 

Its super frustrating, I already tried uninstalling both apps, clearing cache with no success.

 

Illustrator version 27.0.1

Google drive version 66.0

MAC user

 

This are my settings fot file handling on illlustrator

Screenshot 2022-11-22 at 11.58.55 AM.png

 

This is the file, which also appears with this annoying little cloud, and the last update i did was at 11:59 am

Screenshot 2022-11-22 at 11.59.53 AM.png

 

This is google drive, where the .ai lat update appears to be at 11:16 am and the rest are .tmp files 

Screenshot 2022-11-22 at 12.00.22 PM.png

 

SOS

TOPICS
Performance , Sync and storage

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correct answers 3 Correct answers

Community Expert , Nov 22, 2022 Nov 22, 2022

The answer is pretty well known- don't work directly off Gdrive or other cloud based sync systems.

You can do two things - download to local HD and then copy back when done or

disable sync while working and then sync when complete.

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Community Expert , Nov 23, 2022 Nov 23, 2022

Hi. "Technical Support strongly recommends working in Illustrator directly on the local hard disk": https://helpx.adobe.com/be_en/illustrator/kb/illustrator-support-networks-removable-media.html

 

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New Here , Mar 29, 2023 Mar 29, 2023

It seems like macOS Ventura 13.3 with Google Drive for Desktop 72.0.3.0 fixed the saving issue with Illustrator (27.4). I haven't experienced any tmp files or the Cloud icon in Finder. When I check on Google Drive in Google Chrome browser the correct file is there.

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Community Expert ,
Nov 22, 2022 Nov 22, 2022

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The answer is pretty well known- don't work directly off Gdrive or other cloud based sync systems.

You can do two things - download to local HD and then copy back when done or

disable sync while working and then sync when complete.

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Community Expert ,
Nov 23, 2022 Nov 23, 2022

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Hi. "Technical Support strongly recommends working in Illustrator directly on the local hard disk": https://helpx.adobe.com/be_en/illustrator/kb/illustrator-support-networks-removable-media.html

 

Marlon Ceballos.

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New Here ,
Mar 29, 2023 Mar 29, 2023

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It seems like macOS Ventura 13.3 with Google Drive for Desktop 72.0.3.0 fixed the saving issue with Illustrator (27.4). I haven't experienced any tmp files or the Cloud icon in Finder. When I check on Google Drive in Google Chrome browser the correct file is there.

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