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andrea1804417071fl
Participant
November 22, 2022
Answered

Illustrator not working on google drive

  • November 22, 2022
  • 3 replies
  • 3252 views

So my company uses google drive cloud as a backup networks.

I use google drive for desktops because I have to edit in real time the illustrator files, but a while back my illustrator files stopped syncing with google drive. I have the updated file on my computer in the finder section of drive for desktop, but when I get to browser drive the .ai is outdated and is full of these .tmp files, as you can see in the images below.

 

Its super frustrating, I already tried uninstalling both apps, clearing cache with no success.

 

Illustrator version 27.0.1

Google drive version 66.0

MAC user

 

This are my settings fot file handling on illlustrator

 

This is the file, which also appears with this annoying little cloud, and the last update i did was at 11:59 am

 

This is google drive, where the .ai lat update appears to be at 11:16 am and the rest are .tmp files 

 

SOS

 

This topic has been closed for replies.
Correct answer L33Hodge

It seems like macOS Ventura 13.3 with Google Drive for Desktop 72.0.3.0 fixed the saving issue with Illustrator (27.4). I haven't experienced any tmp files or the Cloud icon in Finder. When I check on Google Drive in Google Chrome browser the correct file is there.

3 replies

L
L33HodgeCorrect answer
Participant
March 29, 2023

It seems like macOS Ventura 13.3 with Google Drive for Desktop 72.0.3.0 fixed the saving issue with Illustrator (27.4). I haven't experienced any tmp files or the Cloud icon in Finder. When I check on Google Drive in Google Chrome browser the correct file is there.

marliton
Community Expert
marlitonCommunity Expert
Community Expert
November 23, 2022

Hi. "Technical Support strongly recommends working in Illustrator directly on the local hard disk": https://helpx.adobe.com/be_en/illustrator/kb/illustrator-support-networks-removable-media.html

 

Marlon Ceballos
    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    November 22, 2022

    The answer is pretty well known- don't work directly off Gdrive or other cloud based sync systems.

    You can do two things - download to local HD and then copy back when done or

    disable sync while working and then sync when complete.

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