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Lex93
Participating Frequently
September 28, 2021
Beantwortet

Illustrator not working. Stuck on start up gray screen??

  • September 28, 2021
  • 2 Antworten
  • 7293 Ansichten

Ever since I updated my Macbook pro to Big Sur, Illustrator 25.4.1 will not work. All I see when I open up the app is a gray screen. I can't open up any templates, files, or anything. It won't allow me to do anything at all. I've tried unistalling the app, reinstalling the app, restarting my macbook, force closing and reopening the app, my illustrator and macbook are both up to date but nothing has worked. Does anyone have any suggestions on what I can do to get my illustrator working on my mac book pro again?

 

 

 

 

 

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Beste Antwort von MdhArt

Thank you! Should I unistall all adobe apps like they suggested? Or just illustrator? 


I'd uninstall all Adobe apps, per their recommendation - especially after an OS update/upgrade - might as well since you're taking the time now to do it, plus to ensure uniformity etc. At least that's what I did, and it worked for me...

2 Antworten

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
September 28, 2021

Reset Prefs Thoroughly (Mac)

  • Quit Your Adobe App (100% you must do this)
  • Finder >> Go (hold down option to show hidden) >> library 
  • Preferences >> Adobe  >> (Program Name) rename to (Program Name) .old
  • Library- >> Caches >> com.(Program Name) rename to (Program Name) .old
  • Library >> Application Support >> Adobe >> (Program Name) rename to (Program Name) .old

 

If that don't work, In preferences gebrael enable >> Use Legacy File New Interface

 

 

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L
Lex93Autor
Participating Frequently
September 28, 2021

On step three, what do you mean by 'program name?' You lost me. This is where I am so far. 

 

Am I remaming the ADOBE at the very top or the blue adobe illustrator folder down below?

 

 

M
MdhArt
Inspiring
September 28, 2021

(Program Name) would be Adobe Illustrator in your case 🙂 

marliton
Community Expert
marlitonCommunity Expert
Community Expert
September 28, 2021

Hi. Have you tried resetting the preferences? https://helpx.adobe.com/illustrator/user-guide.html/no/illustrator/using/setting-preferences.ug.html

 

Marlon Ceballos
L
Lex93Autor
Participating Frequently
September 28, 2021

Hello, yes. I've tried this as well. Still not working. Turns out though, I am able to open up files but when I first open up illustrator, I just see this blank face of death. 

    A
    airey773
    Inspiring
    September 28, 2021

    I had issues after the Big Sur update too, although it may have been a combo between that and an AI update, I hadn't used AI on my home machine for a week or so.

     

    So uninstalled Illustrator first. I actually uninstalled all of the Adobe apps and ran the 'Adobe cleaner' tool.

    Then, I found some outdated files in the 'User/Library/Application Support/Adobe' folder. I did a mass clearance of that folder for anythign with old revision dates and everything related to illustrator. The 'Adobe Cleaner' tool didn't remove any of these, which is odd. 

     

    Then the 'Library/Preferences' folder I removed the 'com.adobe.illustrator.plist' as well as anythign Illustrator related both in the 'Adobe' folder and a 'Adobe Illustrator 25 Settings' folder.

     

    Then reinstalled AI. and this fixed my specific issues. plus made the thing run faster than it has in years.

     

    Maybe some of this might help you!

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