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tara-copper-creek
tara-copper-creek
Participant
May 22, 2018
Answered

Illustrator only exporting as tmp, won't create png or eps

  • May 22, 2018
  • 10 replies
  • 29182 views

Using Windows 10 with the latest version of Illustrator CC.

When I try to export as png or eps, illustrator creates a tmp file instead. If I delete the tmp extension and clear the cache on the file it recognizes the file type but that is annoying.

Anyone else having this problem?

Tried uninstalling and reinstalling, problem still exists.

    Correct answer Elisabetta0101

    I tried to deselect the option to "Save/Export in background" but nothing changed.
    I search everywhere but anyone knows how to solve the problem.

    Pls anyone help me...


    I had the same problem and deselecting the option didn't work for me at all. What I did to solve the problem was: resetting all the messages bars (tutorial ect) I the option (I don't remember where it was sorry). Doing this triggered my antivirus, so I figured that it was the cause why I couldn't save. In fact I had to put illustrator in the "safe programs list" because it suddenly was being blocked without any reasons. Try this and tell us. (My antivirus is Avast)

    10 replies

    L
    loose1d
    Participating Frequently
    March 9, 2026

    All these years later, still an issue. Saves to dropbox drive sometimes only create a .tmp file.

    Moxie5C49
    Moxie5C49
    Participant
    July 14, 2021

    Had the same issue...... I created an exception in my antivirus for the whole adobe folder in C: programs. 100% FIXED

    R
    Rivaldo0101
    Participant
    February 22, 2021

    I SOLVED THE PROBLEM!! After researching I realized that maybe the issue was my antivirus's fault. And it is indeed. To fix it, you have to give Illustrator permission on your antivirus. Mine is Avast, so I went to Settings, and there I saw the permission button, then I clicked in all Adobe's software.

    C
    CRMvFx
    Participant
    August 13, 2021

    Just start illustrator as a system administrator.

    Check the attached screenshots.

     

      C
      charlesl48116032
      Participant
      October 8, 2021

      Thanks....it worked out well!

      E
      Elisabetta0101
      Participant
      November 18, 2020

      I have the same problem on win10 and the 2020 version of illustrator. When I try to save my .ai file onto my desktop it creates a tmp file (same with pdf file but not for the other extensions) but when I try to save the same file onto my external harddrive the file just saves normally. It's frustrating because I tried to uncheck the autosave and things but it doesnt work anyway. I also tried to reinstall but nothing changed. 

      M
      mirphi
      Participating Frequently
      December 1, 2020

      Same problem. I have to export as PNG twice in a row and the second time around it works fine. But have to do the exact same thing twice in sequence and then I have my accurate PNG and the tmp$$ file is deleted. It's a waste of time.

        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        December 1, 2020

        Please try and in the Preferences deselect the option to "Save/Export in background"

        F
        Farouk5EBA
        Participant
        October 11, 2020

        I blocked my antivirus and it worked

          Farjan
          Farjan
          Participant
          October 17, 2020

          I am having the same problem on WIndows 10 in Illustrator. i am changing the file name and extention to .ai, it's work i dont know its permenent solution or not.

          G
          GameArtist
          Participant
          May 31, 2018

          Same here. I delete the extra .tmp$$ and then it appears correctly, but it is a pain. Only noticed this within the week.

            T
            talented_strategist5DDE
            Participant
            May 23, 2020

            Having the same isues, I somehow fixed it but now its back and I dont know how to fix it anymore, I tried deleting the .tmp$$ file but, when I try to export it again, its the same file type

            A
            alokvishwakarma
            Participant
            July 16, 2020

            How to solve this problem man ? 

            ShakeN93
            ShakeN93
            Inspiring
            May 31, 2018

            Same here but just sometimes... and last time it was yesterday, i just delete the termination .tmp and it was ok but is verry annoying doing that when i have 10 files... windows 7 here.

            A
            ashleyj48073278
            Participant
            May 30, 2018

            Just started having the same issue =( Anyone learn a fix?

            K
            kiffg
            Participant
            May 24, 2018

            Just started having the same problem in the last couple of days with Windows 7

              K
              kiffg
              Participant
              May 24, 2018

              I just tried exporting my files to a different location. Previously I was exporting straight into my Adobe Creative Cloud Folder when the the tmp problem was occuring. When I export the same file onto an external hard drive I get the PNG file created as expected. Not a fix I know but a little more info to work with to solve the issue.

                Omar.Fathy
                Community Expert
                Omar.FathyCommunity Expert
                Community Expert
                May 22, 2018

                It is a problem in your windows permissions.
                I think it may happened because of some harmful files. In Mac OS there are many ways to solve the permissions problem but in windows I don't know how to do it. You can try to add another user to your windows or scan your system.

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