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M
matyaszabo
Participant
November 29, 2021
Question

Illustrator opens files in CPU Preview - Can't switch to GPU Preview

  • November 29, 2021
  • 2 replies
  • 2266 views

Illustrator opens all my files in CPU preview, and can't switch it to GPU preiview because it's grayed out. 
In CPU preview illustrator is lagging so much. If i open a blank file and copy paste everything from the original file, it works great - as its on GPU preview.
How can I get rid of the lag and how can i switch to open files in GPU preview? Tried everything nothing worked so far.

*I have a 12 core Intel Xeon Mac Pro with an 5700 XT GPU.

Thanks,

Mat

This topic has been closed for replies.

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
November 29, 2021

Hi there,

 

Sorry to hear about the trouble you are facing. I would request you to share a few more details like:

  • The exact version of macOS & Illustrator
  • Is this happening with a specific type of file or all?
  • Could you please share a download link of the file in which you are facing this issue?
  • What is the size of the canvas of your original files & the new document you create?
  • Share the screenshot of "About this Mac" from the Apple menu.

 

We are here to help. We just need more information.

 

Regards,

Anshul Saini

M
matyaszaboAuthor
Participant
November 30, 2021

Hi Anshul!

 

Thanks for your reply.

- Big Sur 11.1 / Illustrator 26.0.1
- It is happening with all my files.
- file example: https://we.tl/t-Nx03BgBnEq
- Same canvas size for original and new.
- See attached file.
Also attached a video to see the issue.
Please let me know if you have any other questions.

sishamIAGD
Community Expert
sishamIAGDCommunity Expert
Community Expert
November 29, 2021

What do you mean you've tried everything? Can you list what you have tried and then we can try and give you more options.

M
matyaszaboAuthor
Participant
November 29, 2021

it seems that this is a bug from 2019 that still hasn't been resolved. i tried switchin off animated zoom or even turning off quite a few things under file handling. the only workaround is to open a new blank file and copy paste everything from the original one to the new one.. but i dont want to this process all over again..

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