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Participant
February 22, 2013
Answered

illustrator opens PDF with corrupted characters

  • February 22, 2013
  • 13 replies
  • 153324 views

Hi,

When i open a PDF in Illustrator the characters become corrupted. It looks like "#D)9! etc.

Apples preview and Acrobat shows the text right. But when opened in illustrator everything is wrong. The font I use is plain Arial.

Viktor

Correct answer L_R_Smith

Thanks hunterk53973462, I had the same issues "KRVA" described with a graph that was exported to pdf. I usually open in Illustrator to manipulate it. Sometimes the text turns into unreadable characters. Opened the PDF in Adobe Acrobat Pro, under Menu > Save As Other > Archivable PDF/A. Opened it with Illustrator retained readable text. I noticed one outlined line of text and another line of text was individually broken up into individual characters but the rest of the text was intact. Yeah!

13 replies

ricki100
Participant
July 25, 2024

USE ILOVE PDF TO CONVERT THE POWERPOINT TO PDF THEN OPEN IT IN ILLUSTARTOR

Participant
February 21, 2024

Same issue in 2024. I was able to use Adobe InDesign to fix the issue by linking the pdf on a page and then exported a new pdf, setting the pdf output to my liking. Then I was able to open the resulting pdf in Adobe Illustrator and the text was back to readable characters. (note that the correct fonts must be loaded in your system or in Adobe Creative Suite for it to retain typesytles.) My theory is that the pdf was set to "Read Only" and when exporting from InDesign it reformated in such a way to re-establish editability. 

Inspiring
March 29, 2022

This is still an issue in 2022. Thankfully I cant trust Affinity Publisher to pull through with a multipage PDF with charts and graphs that I need to later be able to edit the text (without going back to the MS suite, export, place, etc.).

 

Since this opens near flawlessly in Affinity Publisher, looks like the default answer of blaming Microsoft is no longer valid, as some have noted. Your mileage may vary but this workflow works for me on macOS 12.3, Affinity Publisher 1.10.4, both on Apple silicon.

Monika Gause
Community Expert
Community Expert
March 29, 2022

This thread and the solution with Calibri originated in 2013. Affinity Designer came into existence in 2014.

Since then there have been a couple of versions of both Illustrator and Office.

Has been a long time that I have seen the Calibri issue. Tried to reproduce it a few times more recently, but couldn't. This might also be caused by my version of the font (which might have changed as well).

Inspiring
March 29, 2022

Today, in 2022, I have the latest version of all software platforms mentioned in this thread and it's an issue on my machine when opening the PDF generated from MS apps and then imported into 26. The same PDF opened in Affinity Publisher had zero issues with the text.

 

I checked with another person on an Intel Mac with macOS 10.14 and the issues still exist as well.

Again, your mileage may vary.

Participant
November 27, 2018

you rock

franklino66304040
Participant
November 12, 2018

Hi there,

I had the same issue, when I tried to open an Excel-generated PDF in Adobe illustrator. After reading all the posts here and trying here and there, I figured a way out: instead of open, but place your pdf file; after embedding into AI, then you will retain all the original contents, and edit as you see fit.

Hope this helps!

Andrew

Participant
November 13, 2019

I seem to have a slightly different problem with the same results:  I am sent a floor plan by a client as a pdf.  I then take that floor plan and open it in Illustrator in order to eliminate the portions of the drawing that I don't need and reduce it to fit on a sheet of 8.5" x 11" paper.  I then delete the room numbers and sq. footage that came on the drawing and use Arial, in Illustrator, to number the rooms and add a building name and address to the plan.  Once I do that, the plan is put into Dropbox.  I export the plan to Goodnotes when I need to markup the floor plan and then export it back to Dropbox.  However, in the last few days (and I have been doing this for about 5 years with no problems), when I open the floor plan in Illustrator CS6, the text is corrupted.  Yes, it opens fine in Acrobat.  I've read the entire thread, but most of you have created a spreadsheet or presentation in something else...maybe something Microsoft.  This isn't.

 

I am using Illustrator CS6, Goodnotes 5 and Adobe Acrobat 11.0.23.  I tried saving a text test that I created in Illustrator, put it into Dropbox and opened it in Acrobat.  I used the Save as Other option and selected the Archiveable PDF.  Then opened it in Illustrator and it was corrupted.  This is really the only thing I use Illustrator for...I don't draw my own things and, therefore, am conversant only as far as I use the program.  Please help!

Monika Gause
Community Expert
Community Expert
November 13, 2019

"I am using Illustrator CS6, Goodnotes 5 and Adobe Acrobat 11.0.23.  I tried saving a text test that I created in Illustrator, put it into Dropbox and opened it in Acrobat.  I used the Save as Other option and selected the Archiveable PDF.  Then opened it in Illustrator and it was corrupted.  This is really the only thing I use Illustrator for...I don't draw my own things and, therefore, am conversant only as far as I use the program.  Please help!"

 

illustrator is not a general purpose PDF editor. Your workflow doesn't sound like a recommended procedure.

February 26, 2018

Convert original PDF to PDF/A. Open the PDF/A file in Illustrator. A dialogue box should now pop-up noting missing font (in my case, Ariel). Change the font to an Adobe font (in my case the Ariel with the Adobe symbol next to it). You should now able able to edit the PDF in Illustrator without the strange corrupted character symbols.

L_R_SmithCorrect answer
Inspiring
March 23, 2018

Thanks hunterk53973462, I had the same issues "KRVA" described with a graph that was exported to pdf. I usually open in Illustrator to manipulate it. Sometimes the text turns into unreadable characters. Opened the PDF in Adobe Acrobat Pro, under Menu > Save As Other > Archivable PDF/A. Opened it with Illustrator retained readable text. I noticed one outlined line of text and another line of text was individually broken up into individual characters but the rest of the text was intact. Yeah!

Participant
February 3, 2021

Thank you! This worked for me as well. 

Participant
December 27, 2017

This may be an old question but many still encounter the problem of getting Microsoft table files (Word, Excel) into Illustrator.

Mine was to have a Table made in Word, styled (re-designed/re-done, if you will) in Illustrator—CS6 in my case—meaning, that I needed the table text data editable in Illustrator as well.

a. FIrst, I isolated the Word table and saved it as another file and saved as PDF; also printed as PDF.

b. Second, I copied the Word table and pasted it in Excel and saved it as and Excel file from which I saved and printed as PDF.

In both instances above—and like most of you— I've tried some solutions here, even checking for Calibri or any MS fonts that might have been used or carried over to avoid corrupting data entries like "#D)9!" in OP's post (luckily, Arial was used, so I didn't encounter that in this particular project). However, the Table data was converted into un-editable text outlines (you can edit its color or size). As mentoned, I needed the text to be editable as well.

So I've been trying out several workflow combinations offered here and elsewhere for 2 days until I realized this morning that I could:

  • Place the Excel file I created ("b," above), into InDesign (CS6) and;
  • Export it as PDF. (You have to have InDesign as in my case.)

Then,

  • I opened the InDesign-exported PDF in Illustrator and voila, the table formatting is untouched and the text characteristics are preserved.

From there, I did the table design in Illustrator as necessary.

====

I guess having a Microsoft product (Word, Excel) "intervene" in our thought or work process seem to complicate the process but going back to some basic Adobe workflows worked for me. I hope this helps.

Participant
December 27, 2017

MIght I add that the table file placed into Illustrator become grouped objects:

the strokes become individual lines, the text data, headers, column and row data, e.g.—while they remain editable as their original properties like font, size, style the same—also become individual lines of text that can be changed in Illustrator and so forth.

wielv99537997
Participant
January 6, 2017

Hi,

the problem started when I changed from Excel 2011 to Excel for Mac version 15.

First Microsoft started to use Calibri font and with Excel 2011 I could change the sheet to Arial, save it as pdf.

I could open the pdf with Illustrator 6 or CC and it looked normal. I could change fonts and changed line, colors.

I use Illustrator to make look graphs nice for the financial publications I work on.

To avoid all the problems written above I would suggest go back to Excel 2011, click right on the picture and save as pdf.

It works good for me.

Participant
November 2, 2016

I had a similar problem:

I had a pdf report given to me by a coworker which they wanted to see mocked up in a different layout, when I opened the pdf in illustrator each character appeared as a box with an x in it.  The font used was Arial.  To fix this problem, I used the following steps:

1. Make sure the document is closed everywhere

2. Open the document in Acrobat Pro

3. Extract each page you need to edit as its own document (through the 'organize pages' feature in Acrobat)

4. Open each single page document in Acrobat

5. Select 'Edit Text and Images'

6. Select each text box individually and change the font to an adobe font.  I used 'Adobe Garamond Pro', I have only tested this with fonts which are named 'Adobe xxxx'.

7. Save and close each individual page in Acrobat

8. Open each individual page in Illustrator.  You should now have a more editable document.

calypso4321
Participant
October 2, 2016

Please can someone answer this question?  The pdf should open in Illustrator without the text all being corrupted.

What is the solution to this?

Monika Gause
Community Expert
Community Expert
October 2, 2016

calypso4321 schrieb:

Please can someone answer this question? The pdf should open in Illustrator without the text all being corrupted.

What is the solution to this?

Have you read the complete thread?