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Illustrator pen pressure not registering on Surface Laptop Studio with Windows 11

Community Beginner ,
Jan 11, 2023 Jan 11, 2023

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Please help! I recently purchased a Surface Laptop Studio and have Adobe Illustrator installed on it. The first few times I used the program, Illustrator had no issues showing my live pen pressure when I used the blob brush. I always use the default Touch Calligraphic Tool when I am drawing.

A day or so later the pen pressure suddenly stopped registering in Illustrator ONLY. I am still able to see my computer register pen pressure in other programs like Whiteboard and Photoshop. 

Right now, the default Touch Calligraphic Brush registers no pressure and is the same solid line across the entire stroke. When I try to create my own calligraphic brush, Illustrator's live preview of the brush stroke (while I am drawing the line) shows as one solid, even line, but when I release the pen it shows the pressure that I applied to it. However it only does this a few times before it reverts back to the solid even line even after I release the pen. I am not sure what is going on and it's driving me crazy - I really need to be able to use the pen pressure and I have tried every way I can think of to fix it, including resetting preferences, and uninstalling and reinstalling the program. I have tried updating my computer and drivers too, yet still nothing is working. The settings on the Blob brush tool ARE set to pressure (that option is NOT greyed out as I have seen in other forums).

Please help someone! 

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Bug , Draw and design , Performance , Tools

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Community Expert ,
Jan 11, 2023 Jan 11, 2023

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Can we see a screenshot of your brush settings? Does calligraphic brush work?

 

Would be a lot for me to type, but watch this video gets better after intro.

https://www.youtube.com/watch?v=vDEelablsMM

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Community Beginner ,
Jan 11, 2023 Jan 11, 2023

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Here is a screenshot of my blob brush settings. The Touch Calligraphic Brush is not working, even though all of my settings are set to "Pressure" instead of "Fixed." I hve also tried to create my own calligraphic brush and the issue persists, though sometimes I am able to achieve pressure effects for a couple of strokes. The problem with the custom calligraphy brush is that the live preview while I am drawing shows an even, solid line even though the actual line I drew varies in thickness. After a couple of brush strokes, even the drawn line reverts back to an even thickness.

britneyd60737136_0-1673460874664.png

I also watched that video and tried everything, but Illustrator is still not registering my pen pressure. Again, Illustrator is the only program I am having trouble with.

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Community Beginner ,
Jan 11, 2023 Jan 11, 2023

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I also just discovered that my pen pressure works just fine in files that were created in an older version of Illustrator. However, in each new document I create (I recently udpated Illustrator) the pen pressure doesn't register. Not sure how to fix this? 

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Community Expert ,
Jan 11, 2023 Jan 11, 2023

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Those settings are good, your variation is small amount but you said you get this to work on old .ai files so you must be familiar . Am not seeing why this works on an old file, unless it is booted in a different version of Illustrator. Sounds like the solution lies in the surface software and not illustrator, but out of curiosity look here.

MikeGondek_0-1673465034043.png

 

If you do think Ilustrato is the cause try reseting yoru prefs

 

PREFS  RESET WIN (other)

Quit Illustrator

Press Win+R -> appdata -> Roaming -> Adobe -> rename folder "Adobe Illustrator XX Settings"  to anything else like "Adobe Illustrator XX Settings_old"

 

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Community Beginner ,
Jan 11, 2023 Jan 11, 2023

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"Enable Wacom" has been checked in every file I have opened, and I have also tried resetting my preferences, installing old version of Illustrator, and installing new versions of Illustrator. Still nothing is working. 😞

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Community Expert ,
Jan 11, 2023 Jan 11, 2023

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You could try if setting Windows Ink differently changes any of this.

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Adobe Employee ,
Jan 25, 2023 Jan 25, 2023

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Hello @britneyd60737136,

 

Sorry to hear about your trouble with Pen Pressure in Illustrator. Would you mind trying to install Illustrator 27.3 Beta and checking if it helps? It is available under the Beta Apps section of Creative Cloud.

AnubhavMajumder_0-1674655048803.png

 

Looking forward to your response.

 

Thanks,

Anubhav

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